Verifying your MoonPay account is the first step to unlocking the full range of services we offer. During this process, you’ll be asked to provide personal information and upload documents.
Once verified, you can buy, sell, and trade crypto securely and without interruptions.
To verify your account:
Open the MoonPay app
From your home screen, select Start Verification, or you can attempt to place an order, which will prompt you to enter certain personal information and upload documents
We'll verify your identity and approve your transaction
Identity verification requirements
We'll need your first and last names to provide you access to our services.
You can submit photos of the following government-issued identification documents to verify your identity:
International passport (not available for US customers)
State-issued U.S. identity card (both sides and for US customers only)
National ID card (both sides)
Driving license (both sides) — temporary driving licenses are not accepted
Important: Only the types of IDs listed above are acceptable.
Make sure your photos and documents meet the following criteria:
High-resolution, color photos
Original images, no screenshots or graphic editing software
Easily readable document with no flash or blurriness
All four corners of the document are visible
The document includes your signature
The document remains undamaged and is valid for at least one month
We only accept documents written in Latin characters. Documents in Arabic, Hebrew, or Japanese without an English translation are not accepted
Note: We'll ask for a 3D Liveness Check or a selfie, which will need camera access.
Address verification requirements
You can give one of these documents with your full name and address to confirm your home address. The document must also be less than three months old.
Utility bill (electricity, gas, internet, landline, water)
Bank or credit card statement
Tax invoice
Mortgage statement
Certificate of voter registration
Signed and current Lease agreement
Employer’s certificate (Payslip not accepted)
Other government-issued residential statement or certificate
Important: Only the types of documents listed above are acceptable. IDs are not acceptable for address verification.
Ensure your proof of address document meets these specific criteria:
Displays your full name
Indicates your complete home address (PO Box addresses are not accepted).
Includes the date of issue
Specifies the name of the issuing entity
The document was issued within the last three months
The entire sheet of paper is visible in the photo
Upload the original photo or a PDF file of the document; screenshots will not be accepted
The address on the document is not a PO Box address
How do I increase my account limits?
Our system for account limits is incremental. So as you transact more with MoonPay, we’ll ask you for additional documentation. We’ll always tell you what’s required to raise your account limits.
You can also increase your limits from the home screen of the MoonPay app.
Bank limits
Banks tend to set daily or monthly transaction limits for their customers. If you’re not sure what your spending limits might be, it’s best to ask your bank. And if they’re too low, ask if they can be adjusted.
Note: Your bank may have its own restrictions on crypto transactions.
Source of wealth requirements
We may also need to confirm the source of your wealth.
Tip: You can read more about that in our article about source of wealth requirements.
How long does verification take?
We verify accounts to keep everyone safe when using MoonPay.
Here's what to know about the time it usually takes:
We can often process documents automatically, which only takes a few minutes
But sometimes, we’ll need to review documents manually. And this may take longer — potentially a few business days
Note: We’ll keep you updated throughout the verification process and email you if any additional steps are required for approval.
Tips for faster verification
For faster verification, follow our instructions carefully. Delays can occur if, for example, you upload the wrong document or omit your full legal name.