Explore our Transaction FAQs for quick answers to common questions about your transactions. Learn about checking transaction status, the duration of card payments, and whether you can edit or cancel your order. And get insights into canceling a bank transfer purchase order and find solutions to various transaction-related queries.
How do I check the status of my transaction?
There are two ways to check your transaction's status:
Click the link in the email you received once you place your order
You can also check the status of your order by clicking on the transaction in your Trade History
Transaction tracker UI in the MoonPay app.
How long does receiving cryptocurrency after making a card payment take?
Usually, card payments are fast and processed once all necessary checks are done. Due to verifications, initial transactions could take a few minutes to a few hours. Most follow-up transactions go through in around 20 minutes. But, during heavy order volumes or added checks, it might take longer.
Can I edit my order details after I’ve placed the order?
Once you’ve confirmed your order, we can't modify it. If it's pending verification, we might cancel it. Click the chat button in the bottom right of this page to get in touch with our support team.
Can I cancel my order?
You can't cancel the order once you've bought or sold cryptocurrency. Cryptocurrency transactions are final. If you want to cancel your order that hasn't been verified yet, click the chat button, bottom right of this page. We'll confirm the cancellation for you.
Can I cancel my bank transfer purchase order?
Avoid transferring if you wish to cancel a bank transfer purchase order. Your orders will automatically be canceled within a week of being created. You will receive an email to confirm the cancellation.
If the bank transfer is done and you want to cancel, select the chat button in the lower right-hand corner to get in touch with our support team. If we're still processing the payment and haven't sent the crypto yet, we may cancel the transaction and refund your bank transfer soon.
Transaction canceled UI in the MoonPay app.