Overview
Your MoonPay account gives you control over your personal information, payment methods, transaction history, and account settings. This guide covers everything you need to manage your account effectively, including:
Viewing your transaction history to track all your buys and sells
Adding or removing payment methods like debit cards
Changing your default currency to match your preferences
Updating personal information such as your name, email, phone number, or address
Deactivating your account when you no longer need it
Most account management tasks can be completed through the MoonPay app, though some changes — like updating your phone number or residential address — require assistance from our support team.
What is a MoonPay account?
You need a MoonPay account to use our platform. When you create an account, you can set up a MoonPay wallet to manage transactions. Not all accounts include wallet features.
Tip: Learn how to open an account and get a wallet address. If you have a MoonPay wallet, see our wallet management guide. For security features like two-factor authentication and App Lock, check our enhanced security guide.
View your transaction history
Your Trade Activity shows all transactions — both in progress and completed — for buys and sells.
Important: The MoonPay app is only available in English. You can't change the app language.
In the mobile app
Log in to your MoonPay app
Go to Activity on the main screen and click on View all
Click on a transaction to see the transaction details
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Tip: Download your transaction history as a CSV file at https://buy.moonpay.com/trade_history. For detailed instructions, see how to view and export your transaction history. For common questions, check our Transactions FAQ.
Add or remove a card
You can add or remove cards anytime. Make sure you have another payment method before removing a card.
View your saved cards
Log in to your MoonPay app
Go to Settings
Select Payment Methods
Here you'll find all saved payment methods, organized by type like Debit Cards or others
Add a new card
You can add a card during checkout or through your settings.
During checkout:
Navigate to payment methods at order confirmation
Tap Add a payment method
Choose the card type you want to add
Through settings:
Go to Settings in your MoonPay account
Tap Payment methods
Tap Add new card
Note: If you have cards from 12 different banks, you may have trouble adding a card from a new bank. Use one of your existing cards instead.
If you can't add a new card:
Check that all card details are correct
Make sure the card isn't linked to another MoonPay account
If you recently removed the card, wait 24 hours before adding it again
Tip: Contact our support team if you still have trouble. We'll need the last four digits of the card you're trying to add. For card verification requirements, see verifying your cards. To check supported payment methods, visit supported payment methods. If a purchase fails, see what to do if your cryptocurrency purchase fails or is declined.
Remove a card
Log in to your MoonPay app
Tap Settings (gear icon) at the top right of your screen
Navigate to the Payment Methods section
Select Cards
Select the three dots (…) next to the card you want to remove
Tap Delete to confirm the removal of the card
Note: If the card is linked to another MoonPay account, remove it from that account first. Delete the other account if you no longer need it.
Note: You can't remove a card until all pending transactions are completed or canceled. Contact us using the chat button at the bottom right if you need help.
Important: If you recently deleted a MoonPay account, you can't immediately reuse payment cards from that account. See why you can't reuse a payment card immediately after deleting a MoonPay account.
Tip: Check our list of banks that accept crypto transactions.
Change your default currency
You can change your account's default currency to adjust to your needs.
Mobile app
Log in to your account
Click on your gear icon in the top right corner
Select the Default currency option
And select the default currency based on the list of countries
Note: Contact us via chat if you have questions. Just tap the chat icon at the bottom right. For all supported currencies, see MoonPay's supported currencies.
Deactivate your account
You can deactivate your account by following these steps. If you have a MoonPay wallet, export your recovery phrases before deactivating.
Important: We must keep some personal information for a minimum period to comply with laws and financial regulations. After this period, your data will be permanently deleted. For details about data retention, see what happens to my personal data after I request deletion.
In the mobile app
Log in to your MoonPay app
Click on the gear icon at the top right of your screen
Select Account
Click the Delete my account option
Click the button again to confirm the deletion of your account
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Note: Deactivating your MoonPay account is not the same as requesting account erasure under GDPR or similar privacy laws.
For Data Subject Access Requests (DSARs) and other privacy-related requests, visit the MoonPay Privacy Center at https://privacy.moonpay.com/
To request data deletion, contact [email protected] using the email address associated with your MoonPay account
Update your personal information
Here's how to update different types of personal information on your account.
Change your name
If you legally changed your name after verifying your account, contact our support team using the chat button at the bottom right.
Note: You'll need supporting documentation to make this change. If your account isn't verified yet, explain why you need the name change.
Tip: For more about verification and acceptable documents, see how to verify your MoonPay account and common rejection reasons for verification documents.
Change your email address
You can update your email address yourself.
Sign in to your MoonPay account with your registered email
Go to Settings, then Account
Tap Edit in the email address section
Enter the 6-digit code sent to your current email
Once verified, enter your new email address
You'll receive a confirmation email when the update is complete
Note:
If the new email is already associated with an active MoonPay account, you won’t be able to update your account with it
If your MoonPay account is linked to Google or Apple, you cannot change your email within MoonPay. Instead, update your email through Google or Apple, and the change will reflect in MoonPay
You can only update your email and phone number through buy.moonpay.com
Tip: If you're not receiving MoonPay OTP emails, see what to do if you're not receiving MoonPay OTP emails. For login issues after changing your email, see troubleshooting login issues.
Update your phone number
Updating your phone number keeps your account secure. Because this requires verification, you need to contact MoonPay support.
Common errors like "Phone Number Is Already Linked to Another Account" or cooldown timers usually mean the number is tied to another active account or was recently removed. If your phone number's country code doesn't match your registered address, you must update your address to align with the phone number's country before proceeding.
Make sure your phone number:
Isn't connected to another MoonPay account
Matches the country associated with your profile
Is from a standard mobile carrier (not VoIP or virtual carriers like Google Voice)
Has a country code that aligns with the country of residence registered on your MoonPay account. For example, a U.S. phone number can only be used if your account is registered in the United States.
Important: A phone number can only be linked to one MoonPay account at a time.
Steps to update your phone number
Contact MoonPay support:
Use the chat button at the bottom right
Have these details ready:
Your original phone number
The new phone number you want to use
Wait for the reset:
After verifying your identity, support will reset your phone number field
Add and verify your new number:
Log in to your account or start a transaction
The system will prompt you to enter and verify your new number with a one-time passcode (OTP)
Follow the on-screen steps to complete the update
Verify your current address:
Ensure that your registered address matches the country of the phone number you want to add
If it doesn’t, update your address by submitting valid proof of residence for the new country
Tip:
If you see a cooldown timer error, note when it occurred and wait 24 hours from that time before trying again
For verification errors during transactions, check that your phone number is in international format and verify your network connection
Phone number verification is often required for two-factor authentication. Learn more in our enhanced security guide
If the number is linked to another account
If your new phone number is already registered to a different MoonPay account:
If the other account is yours, verify ownership first, including confirming the email tied to it
For phone number transfers, we may request proof of ownership like a phone bill showing your name and the phone number
If the number was recently linked to another account and removed, you must wait 24 hours before using it again.
Documentation requirements
When requesting a phone number update, you may need to provide documentation like a phone bill or carrier statement showing ownership.
Update your address
If you need to change your address, contact our support team using the chat button at the bottom right.
Note: You'll need supporting documentation to complete this change.
Tip: For address verification requirements, see the address verification requirements section in our verification guide.
FAQs
Can I update my phone number myself?
Can I update my phone number myself?
No, you can't update your phone number directly in account settings. Contact MoonPay support for any phone number updates. After the reset, the system will prompt you to enter and verify your new number.
Can a phone number be reused across accounts?
Can a phone number be reused across accounts?
No, a phone number can only be linked to one active MoonPay account at a time.
How long does the update process take?
How long does the update process take?
The timeline varies depending on verification processes and request complexity.
Why can’t MoonPay update my phone number?
Why can’t MoonPay update my phone number?
Common reasons include:
The number is already linked to another account
Incomplete documentation or unverified ownership details