MoonPay

Learn how to buy, sell, swap, and convert crypto with MoonPay. Find guides on payment methods, withdrawals, and funding your account.

Trading & Funding

Buy crypto on MoonPay in four easy steps: choose your asset, enter details, pick a payment method, and confirm your purchase.

How do I buy cryptocurrency with MoonPay?

Learn why crypto purchases may fail or be declined and how to resolve payment issues to complete your transaction.

What should I do if my cryptocurrency purchase through MoonPay fails or is declined?

Learn how long crypto purchases take with MoonPay and what can affect delivery times.

When will I receive my cryptocurrency?

Learn why your purchase may fail or remain pending, and what you can do to resolve it.

Why didn’t my crypto purchase go through, or why is it still pending?

Buy your favorite cryptocurrency with MoonPay.

Buying cryptocurrency

Sell crypto with MoonPay in a few steps: choose your asset, enter details, add bank info, send crypto, and receive fiat quickly.

How do I sell cryptocurrency with MoonPay?

Learn how MoonPay sell order payouts work, how to confirm your payout status, and how to resolve common payout issues.

How do I confirm, locate, or troubleshoot my sell order payout on MoonPay?

Create a sell order in your external wallet, transfer crypto to the deposit address, and receive a fiat payout.

How to sell cryptocurrency stored in an external wallet using MoonPay

Learn about destination tags and memos in crypto transactions, which coins require them, and why they’re vital for accurate transfers.

About destination tags and memos

Learn how ACH payouts work with MoonPay, how to enable them via Plaid, expected timelines, and alternatives like card deposits.

Automated Clearing House (ACH) FAQs

See which withdrawal methods are supported for selling crypto with MoonPay, including ACH, SEPA, PayPal, Venmo, and cards.

Supported withdrawal methods for selling cryptocurrency

Sell your crypto assets easily with MoonPay.

Selling cryptocurrency

Learn how to securely send and receive BTC, ETH, SOL, XRP, and ERC-20 tokens using the MoonPay app.

How do I send and receive crypto assets?

Learn why MoonPay may place a temporary hold on your card before crypto delivery and how failed or canceled transactions are handled.

Why was I charged before receiving my cryptocurrency?

See which UK and European banks are more likely to allow crypto payments to MoonPay, plus expected transfer processing times.

Will my bank let me make a payment to MoonPay?

Learn what a transaction hash (TXID) is, why it matters, and how to locate and use it across wallets and platforms.

What is a cryptocurrency transaction hash (TXID), and how can I find or use it?

Troubleshoot MoonPay transaction issues: failed payments, pending orders, missing funds, refunds, and common crypto transfer errors.

Troubleshooting transaction issues

Find answers to common MoonPay transaction questions, including status checks, payment times, order changes, and cancellations.

Transactions FAQ

Buy, sell, hold, and send RLUSD with MoonPay. Learn wallet setup, network support, requirements, and how RLUSD differs from XRP.

Ripple USD (RLUSD) FAQs

Learn how to view your transaction history and confirm wallet balances using the MoonPay app or a blockchain explorer.

How to track your MoonPay wallet transactions and balances

Learn why the crypto you receive and the fiat values you see may not always match, and how to understand these differences.

Why crypto amounts and account balances can differ in MoonPay transactions

Learn how to find your MoonPay trade history in the app or on the web, and export completed transactions as a CSV file.

How can I view and export my transaction history in MoonPay?

Discover which UK and US banks are crypto-friendly in 2025, which restrict transactions, and how to boost payment success with MoonPay.

Most (and least) crypto friendly banks in 2025

Transactions

Learn how to access and use DeFi trading through MoonPay, from buying and selling tokens to managing risks and fees.

DeFi trading with MoonPay

Track asset performance in MoonPay with real-time prices, cost basis, and gains — powered by Codex price data.

Performance indicators explained

Use MoonPay Pots to earn rewards on your Solana (SOL) and USDC (on Solana) through MoonPay’s liquid earning program (mpSOL).

Earning with MoonPay Pots

Buy Solana-based tokens in two steps: MoonPay converts fiat to USDC, then swaps it to your chosen token via DeFi.

Simplified buy for Solana-based assets

Easily convert crypto tokens across supported blockchains in MoonPay using trusted DeFi partners—all in one app.

Convert tokens across blockchains with MoonPay

DeFi trading

Instantly swap crypto across 24+ supported chains with real-time rates.

How to use Convert - powered by Swaps.xyz

Fix common errors when a swap fails in MoonPay Convert.

Troubleshooting Convert

Swap one cryptocurrency for another with MoonPay Convert, powered by Swaps.xyz. Learn how to make swaps across supported chains and what to do if your swap fails.

Converting crypto

All rights reserved. MoonPay USA LLC is a registered money service business (NMLS ID: 2071245). For Law Enforcement requests please direct your official document to our compliance team <a href="https://app.kodex.us/moonpay/signin" target="_blank" rel="nofollow noopener noreferrer">here</a>.

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