MoonPay

Send and receive crypto with MoonPay: learn how to transfer BTC, ETH, SOL, XRP, and ERC-20 tokens securely with correct fees.

How do I send and receive crypto assets?

Learn why MoonPay may place a temporary hold on your card before crypto delivery and how failed or canceled transactions are handled.

Why was I charged before receiving my cryptocurrency?

See which UK and European banks are more likely to allow crypto payments to MoonPay, plus expected transfer processing times.

Will my bank let me make a payment to MoonPay?

Troubleshoot MoonPay transaction issues: failed payments, pending orders, missing funds, refunds, and common crypto transfer errors.

Troubleshooting transaction issues

Find answers to common MoonPay transaction questions, including status checks, payment times, order changes, and cancellations.

Transactions FAQ

Buy, sell, hold, and send RLUSD with MoonPay. Learn wallet setup, network support, requirements, and how RLUSD differs from XRP.

Ripple USD (RLUSD) FAQs

Discover which UK and US banks are crypto-friendly in 2025, which restrict transactions, and how to boost payment success with MoonPay.

Most (and least) crypto friendly banks in 2025

Transactions

All rights reserved. MoonPay USA LLC is a registered money service business (NMLS ID: 2071245). For Law Enforcement requests please direct your official document to our compliance team <a href="https://app.kodex.us/moonpay/signin" target="_blank" rel="nofollow noopener noreferrer">here</a>.

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