MoonPay

Learn how to securely send and receive BTC, ETH, SOL, XRP, and ERC-20 tokens using the MoonPay app.

How do I send and receive crypto assets?

Learn why MoonPay may place a temporary hold on your card before crypto delivery and how failed or canceled transactions are handled.

Why was I charged before receiving my cryptocurrency?

See which UK and European banks are more likely to allow crypto payments to MoonPay, plus expected transfer processing times.

Will my bank let me make a payment to MoonPay?

Troubleshoot MoonPay transaction issues: failed payments, pending orders, missing funds, refunds, and common crypto transfer errors.

Troubleshooting transaction issues

Find answers to common MoonPay transaction questions, including status checks, payment times, order changes, and cancellations.

Transactions FAQ

Buy, sell, hold, and send RLUSD with MoonPay. Learn wallet setup, network support, requirements, and how RLUSD differs from XRP.

Ripple USD (RLUSD) FAQs

Discover which UK and US banks are crypto-friendly in 2025, which restrict transactions, and how to boost payment success with MoonPay.

Most (and least) crypto friendly banks in 2025

Learn how to view your transaction history and confirm wallet balances using the MoonPay app or a blockchain explorer.

How to track your MoonPay wallet transactions and balances

Transactions

All rights reserved. MoonPay USA LLC is a registered money service business (NMLS ID: 2071245). For Law Enforcement requests please direct your official document to our compliance team <a href="https://app.kodex.us/moonpay/signin" target="_blank" rel="nofollow noopener noreferrer">here</a>.

Buy Crypto

On Ramps

About Us

API Docs

What is Blockchain?

Licences

Acheter des cryptomonnaies

À propos de nous

Documentation

Acheter du Bitcoin

Kryptowährungen kaufen

Über uns

Dokumentation

Bitcoin kaufen

Lizenzen

Sell Crypto

Off Ramps

Careers

Help Center

What are NFTs?

Privacy Policy

Vendre des cryptomonnaies

Carrières

Centre d'aide

Acheter de l'Ethereum

Politique de confidentialité

Kryptowährungen verkaufen

Karriere

Hilfezentrum

Ethereum kaufen

Datenschutzrichtlinie

Learn about Crypto

NFT Checkout

Newsroom

Contact Us

What is Bitcoin mining?

Cookie Policy

Apprendre sur les cryptomonnaies

Contactez-nous

Acheter du Solana

Politique de cookies

Über Kryptowährungen lernen

Kontaktieren Sie uns

Solana kaufen

Cookie-Richtlinie

Crypto Price

Virtual Accounts

Media

Status

What is DeFi?

Terms of Use

Prix des cryptomonnaies

Statut

Acheter du Cardano

Conditions d'utilisation

Kryptowährungspreis

Cardano kaufen

Nutzungsbedingungen

MoonPay Discover

Changelog

Security

What is crypto staking?

Sécurité

Sicherheit

Personal

Business

Company

Support

Learn

Legal

Discover

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

Français

Deutsch

url(https://downloads.intercomcdn.eu/i/o/i579df0u/29305/89da4435da9114c0887886c124bb/836e97dcb6c76cb9f4001cf4a76c6908.png)