MoonPay

Learn how to securely send and receive BTC, ETH, SOL, XRP, and ERC-20 tokens using the MoonPay app.

How do I send and receive crypto assets?

Learn why MoonPay may place a temporary hold on your card before crypto delivery and how failed or canceled transactions are handled.

Why was I charged before receiving my cryptocurrency?

See which UK and European banks are more likely to allow crypto payments to MoonPay, plus expected transfer processing times.

Will my bank let me make a payment to MoonPay?

Learn what a transaction hash (TXID) is, why it matters, and how to locate and use it across wallets and platforms.

What is a cryptocurrency transaction hash (TXID), and how can I find or use it?

Troubleshoot MoonPay transaction issues: failed payments, pending orders, missing funds, refunds, and common crypto transfer errors.

Troubleshooting transaction issues

Find answers to common MoonPay transaction questions, including status checks, payment times, order changes, and cancellations.

Transactions FAQ

Buy, sell, hold, and send RLUSD with MoonPay. Learn wallet setup, network support, requirements, and how RLUSD differs from XRP.

Ripple USD (RLUSD) FAQs

Learn how to view your transaction history and confirm wallet balances using the MoonPay app or a blockchain explorer.

How to track your MoonPay wallet transactions and balances

Learn why the crypto you receive and the fiat values you see may not always match, and how to understand these differences.

Why crypto amounts and account balances can differ in MoonPay transactions

Learn how to find your MoonPay trade history in the app or on the web, and export completed transactions as a CSV file.

How can I view and export my transaction history in MoonPay?

Crypto transactions are irreversible once confirmed on the blockchain. This article explains your options if you've sent funds to the wrong address, suspect fraud, or are having trouble accessing your…

What to do if you sent crypto to the wrong wallet address

Transactions

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