Managing your wallets

With MoonPay, it's simple to see all your crypto assets in one place — both the ones you hold on MoonPay and the ones you hold in external wallets.

Log in to MoonPay and go to the Wallets page. Here, you can see the assets you hold in your MoonPay account, as well as any external wallets you’ve previously used with MoonPay.

Your MoonPay account lets you store and manage wallets only with BTC, ETH, XRP, TRX, and SOL cryptocurrencies. These assets are held in non-custodial wallets that are created automatically when you sign up to MoonPay.

External wallets are wallets you’ve set up externally from outside providers.

A custodial wallet is a wallet in which a third party (usually a crypto exchange) is responsible for managing your private keys. Instead of having custodial access to your funds, a service provider gets complete control of your money.

A non-custodial wallet is a wallet in which you are responsible for storing and managing your private keys. Instead of third parties like crypto exchanges having custodial access, you have full control over your digital assets.

External wallets: These are wallets that you set up outside of MoonPay through another crypto app or service.

Because you created these external wallets outside of MoonPay, we can’t help with queries about them. If you need help with your external wallets, contact the platform where you initially created them.

MoonPay wallets: Your MoonPay account is made up of non-custodial wallets that were created automatically when you signed up for MoonPay. They’re in your full control, and can be managed directly from the MoonPay platform.

Your MoonPay account lets you store and manage your BTC, ETH, TRX, XRP, and SOL cryptocurrencies in one place.

MoonPay does not have custody of your crypto, and you have complete control over your digital identity. MoonPay does not have access to your recovery phrases either. You can export these at any time to access your assets from a different platform.

With your MoonPay account, you can authorize transactions directly. You can:

External wallets are wallets from other providers that you've saved in the MoonPay app, or previously used with MoonPay. They're not provided or controlled by MoonPay.

You can add an external wallet in the MoonPay app in two ways: 1) as a destination wallet, so you can buy crypto directly into it, or 2) by bringing the wallet directly into MoonPay with your secret phrase. Adding external wallets requires the MoonPay mobile app.

Stores the wallet address only. You can buy crypto and have it delivered directly to this wallet, but can’t sell, swap, or send from it within MoonPay.

Once added, your wallet appears under Destinations. To find it, tap the MoonPay icon at the top left of the Home screen, then tap the drop-down next to it. Select the wallet to get started.

Brings your wallet fully into MoonPay.

Once your wallet is imported, you can buy, sell, swap, and send directly from it using the MoonPay app.

Wallet-related features are currently available in the MoonPay mobile app.

You can use the MoonPay website to create and access your account, but for actions such as managing wallets, transferring funds, or withdrawing balances, you’ll need to use the app.

Yes, you need a wallet to do this. But don't worry, it's very simple to get one if you don't have one already.

Any crypto you buy through MoonPay can be delivered to an external wallet — like Bitcoin.com or MetaMask. And if you’re buying BTC, TRX, ETH or SOL, these can be delivered directly to the non-custodial wallets in your MoonPay account. However, managing these wallets and initiating transactions requires the MoonPay mobile app.

Tap the MoonPay icon at the top left of the Home screen, then tap the drop-down next to it. On the next screen, you'll see Your wallets, which lists your MoonPay wallet and any external wallets you've fully imported, and Destinations, which lists the external wallets you've added as a destination.