Overview
Selling cryptocurrency from an external wallet through MoonPay involves three main steps: creating a sell order, transferring the crypto, and receiving the payout.
MoonPay allows you to sell cryptocurrency held in external wallets and receive the proceeds in fiat currency to supported payout methods, such as a debit card, bank account, or MoonPay Balance. Follow the steps carefully to help avoid issues like fund delays or losses.
How to sell crypto from an external wallet
Step 1: Create a sell order
Open the wallet where your cryptocurrency is stored
Select Sell, choose MoonPay as the off-ramp service provider, and follow the instructions to create a sell order
During this process, specify:
The cryptocurrency
The payout method
The amount you wish to sell
Once the order is created, MoonPay provides a unique deposit wallet address for the transaction
Note: The steps above are general guidelines and may vary depending on your wallet provider. If you’re unsure, contact your wallet provider for help
Step 2: Transfer crypto from your external wallet
In your external wallet (for example, TrustWallet, Tangem, Ledger, Exodus, etc.), select the cryptocurrency you are selling
Send the specified amount of crypto to the deposit wallet address provided by MoonPay. This deposit address is unique to the specific sell order you created
Make sure that:
You complete the step in your wallet that sends crypto to MoonPay as part of the sell flow
You select the correct asset and blockchain network shown in the MoonPay order
You send at least the minimum sell amount required by MoonPay
Note: Blockchain network fees and wallet provider fees may apply. The final amount received by MoonPay must meet the minimum order requirement.
Important: MoonPay doesn’t automatically pull crypto assets from your external wallet for sell orders. If your wallet’s sell flow is disrupted and you don’t complete the step that transfers crypto to MoonPay, you must send the crypto manually to the unique deposit wallet address or QR code in your order tracker or email for your sell order to be executed.
Step 3: Wait for processing and payout
Once MoonPay receives and processes the transferred crypto, it initiates the fiat payout to your chosen method.
Supported payout methods include debit cards, bank transfers (ACH), PayPal, and Venmo. Processing time and applicable fees depend on the payout method you select.
Note: If you choose a card payout, you need a Visa card that supports Visa Direct (direct payments to your card).
Notes and precautions
Verify network and assets: Sending assets on incorrect networks or selecting the wrong token can result in delays or lost funds
Network fees: Blockchain fees apply when transferring funds, and some wallets may charge additional commissions. Plan these into your transaction amount
Minimum transaction amount: Sending less than MoonPay’s minimum sell amount can prevent processing and potentially lead to lost funds
TON network gas fees: If selling crypto on the TON network, ensure you have native tokens to cover gas fees