What is a MoonTag?
A MoonTag is your unique username on MoonPay. It makes sending or requesting crypto simple — no long wallet addresses needed. Just use someone’s MoonTag to connect directly with their MoonPay account.
How is this different from sending to a wallet address?
It isn’t. You're sending to a wallet address, but MoonTags makes it easier:
A MoonTag is a unique username that is linked to a user’s MoonPay account
If you want to send or request crypto from another MoonPay user, just insert their MoonTag instead of their wallet address
The crypto moves between the non-custodial wallet addresses linked to the relevant MoonPay account
Important: You can only send to wallets on blockchains supported by MoonPay — MoonTags work wherever wallet address transfers are supported. If a chain isn’t supported, the transfer (via MoonTag or address) won’t go through.
Tip: See the full list of supported cryptocurrencies and blockchains.
MoonTags simplify crypto peer-to-peer transfers, making them more accessible — especially for users who aren’t familiar with wallets or chains.
How do I create or change my MoonTag?
First login: You’ll be prompted to create a MoonTag — this one is discoverable by default
If skipped: A MoonTag derived from your email will be auto‑generated — but it won’t be discoverable unless you set it to be
Changing your MoonTag: Go to Account Settings. You can update your MoonTag, and your previous one is reserved for 3 months. You’re limited to 3 changes every 6 months to prevent misuse
How to send crypto via MoonTag
Open the MoonPay mobile app
Tap the three dots (⋯) next to Sell
Select Send
Enter the recipient’s MoonTag, choose the currency, and amount
Review the details and confirm the transaction
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Once complete, the recipient gets an email and sees activity in their account.
How to receive crypto using your MoonTag
There are two ways to receive:
Option A: Share your MoonTag
Others can send crypto to you anytime. You get a notification when money arrives.
Option B: Send a request
Open the app → tap the three dots next to Sell (⋯) → then Request
Enter the sender’s MoonTag, select the currency, and the amount
Review and confirm. The sender gets notified and sees the request in their account. You'll get a confirmation when they complete it
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FAQs
Which crypto can I send via MoonTag?
Which crypto can I send via MoonTag?
You can send any cryptocurrency supported by MoonPay, across any supported blockchain — no manual bridging or complex addresses required.
What fees apply?
What fees apply?
Only one fee applies to sending via MoonTag: the “total fee”, which covers crypto‑asset transfer costs (like congestion or operational costs). This amount appears clearly before you confirm the send. No extra fees apply.
What information is required to send via MoonTag?
What information is required to send via MoonTag?
You only need the recipient’s MoonTag. MoonPay automatically determines the correct wallet address and blockchain, simplifying the transfer process.
How can I track or confirm that a send was successful?
How can I track or confirm that a send was successful?
Check the Activity tab in your MoonPay app. Look up the transaction by blockchain (e.g., Bitcoin, Ethereum).
How can others find me via MoonTag?
How can others find me via MoonTag?
If discoverability is enabled, other MoonPay users can find you by your MoonTag during Send or Request flows.
New users are discoverable by default
Auto‑generated MoonTags (from email) are not discoverable unless you opt in
You can opt in or out at any time in Settings
To disable discovery:
Open the app → go to Settings → tap @MoonTag
Toggle off one or both:
Let others find me by my MoonTag
Let others find me by my phone number
This removes your profile from search results.
How can I protect myself from scams?
How can I protect myself from scams?
Only transact with people you know
Be wary of lookalike usernames or profile pictures
If you receive suspicious requests, avoid interacting
MoonPay is actively developing new tools to help identify trusted contacts and report suspicious activity
What if I send crypto to the wrong MoonTag?
What if I send crypto to the wrong MoonTag?
Just like sending to a wrong wallet address, transactions are final and can't be reversed
Always double‑check the MoonTag before sending
If you believe you’ve been tricked or sent to the wrong user, contact MoonPay support. They can't reverse the transaction, but can guide you on possible steps
Which MoonPay entity provides MoonTags?
Which MoonPay entity provides MoonTags?
MoonTags is offered through Hypermint EU Limited.
Quick summary table
Topic | Key takeaway |
MoonTag | A user-friendly username linked to your wallet. |
Creating & discoverability | Setup is easy; default is discoverable (opt-out). |
Sending & receiving | Seamless via app, tracked in Activity. |
Crypto supported | Any MoonPay-supported token across supported chains. |
Fees | One transparent transfer fee, shown upfront. |
Security | Double-check tags; proceed only with trusted users. |
Wrong tag handling | Irreversible — contact support for advice. |
Provider info | MoonTags provided by Hypermint EU Limited. |