How to verify your source of wealth

Overview

To comply with financial regulations, MoonPay must verify the source of customer funds in certain situations. We understand this process can feel intrusive, but it’s a standard requirement for all regulated financial service providers.

If we need additional information about your source of wealth or source of funds, you’ll see a prompt on your MoonPay app home screen. This verification may be required before withdrawals or when requesting higher account limits.

Note: Source of wealth checks help MoonPay comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, safeguard customers from fraud, and maintain a secure and transparent financial ecosystem.

Before you upload your documents

To avoid rejection and speed up verification, make sure your documents:

Are clear, complete, and unaltered (no cropping or editing)
Show all four corners and all relevant pages
Include your full name
Display a balance or financial value when required
Are recent (dated within the last 3 months unless otherwise specified)

If a document is rejected, review the criteria below and resubmit corrected materials.

Accepted documents by source of wealth

Below are the documents you can submit, along with the acceptance criteria for each source of wealth category.

Funds source	Document(s)	Acceptance criteria
Salary	A payslip from your employer or One or more bank statements demonstrating two salary payments from your employer	Dated within the last 3 months Contains a balance or financial value Document must include your name Payslip (optional) must be issued by your employer and clearly show your salary and your name
Savings	An account statement from the financial institution where the savings are held	Dated within the last 3 months Contains a balance or financial value Document must include your name
Inheritance	A signed letter from a licensed solicitor, executor, or estate trustee	Contains financial value of inheritance Document must include your name
Investments	A statement of your investment portfolio	Dated within the last 3 months Contains a balance or financial value Document must include your name
Company profits	A dividend distribution certificate	Dated within the last 1 year. Contains a balance or financial value Document must include your name
Cryptocurrency Trading	Screenshot of the accounts you used, with their balances and your name and address, and If the trading account does not have a name or address (because it's a DEX or other non-custodial platform), then ALSO provide a bank statement demonstrating two cryptocurrency transactions with the same platform you have provided a screenshot from	Both uploads (where required) must contain a balancer or financial value Document must include your name Bank statements must be in line with the criteria outlines above under Salary
Self-employed	Invoices from the last 2 months and bank statement demonstrating two or more income payments, or Latest Tax statement/Tax return	Dated within the last 3 months Contains a balance or financial value Document must include your name
Pension	Pension statement dated within the last 12 months, or Bank statement demonstrating two or more pension payments dated within the last 3 months	Contains a balance or financial value Document must include your name
Rental income	A rental agreement(s)	Valid for a minimum of 3 months from submission Contains the rental amount Document must include your name
Sale of Property	A sale contract	Contains the sale amount Document must include your name
Sale of company	A sale contract, and A screenshot of the register of companies detailing the sale/change of ownership	Contains a balance or financial value Contains your name and information sufficient for us to confirm your identity matches the details on your MoonPay account

Why documents may be rejected

Documents are often rejected because key details are missing or unclear—for example:

Name not visible
Date outside the allowed timeframe
Missing financial values
Blurry or cropped pages

If your submission is rejected, review the acceptance criteria above and resubmit clearer, complete documents.

Additional details

All submitted documents must:

Be unedited and unaltered
Display clear, readable information
Show your full name and, where relevant, address and financial transactions
Be recent and meet the date requirements listed in each section

How do I open an account with MoonPay?

Common rejection reasons for verification documents

How do I submit a complaint?

How to verify your MoonPay account

Verifying your cards