Overview
This article covers the payment methods available to your customers when they buy or sell crypto through your MoonPay integration, how long each takes to settle, and the minimum transaction amount. Knowing these helps you set the right expectations for your customers and answer their questions with confidence.
Note: This article is for MoonPay partners and describes what your customers experience. If you're an individual buying or selling crypto and have a question about your own payment, see MoonPay's customer Help Center.
Buying crypto
These are the payment methods your customers can use to buy crypto, where they're available, and how quickly each settles.
Payment Method | Non-US | US | Speed |
Credit/debit card (including MasterCard, Visa, and Maestro) | ✅ | ✅ | Instant |
MoonPay Balance | ✅ | ✅ | Instant once topped up |
Apple Pay | ✅ | ✅ | Instant |
PayPal | ✅ | ✅ | Instant |
Venmo | ❌ | ✅ | Instant |
Revolut | ✅ | ❌ | Instant |
Google Pay (supported only on Android devices) | ✅ | ✅ | Instant |
SEPA and SEPA Instant (EUR-denominated transactions in SEPA countries only) | ✅ | ❌ | 1-3 business days |
UK Faster Payments (GBP-denominated transactions in the UK only) | ✅ | ❌ | 1 business day |
PIX (BRL-denominated transactions in Brazil only) | ✅ | ❌ | 1 business day |
Interac e-Transfer® | ✅ | ❌ | Up to 30 minutes |
Note: A few availability rules to be aware of:
PayPal is available in the US, UK, and EU (excluding Croatia, Hungary, and Iceland)
Venmo is US only; Revolut is UK, EU, and US only; Interac e-Transfer is Canada only
Apple Pay and Google Pay only appear if the customer's bank supports them, and some banks disable certain payment categories
Transfers from WISE and C24 Bank GMBH aren't currently accepted — customers should use an alternative bank account
Selling crypto (payouts)
These are the methods your customers can receive funds through when they sell crypto.
Payment method | Non-US | US | Speed |
Visa to direct cards | ✅ | ✅ | 1 to 2 business days |
MoonPay Balance | ✅ | ❌ | Instant |
Mastercard | ❌ | ✅ | 1 to 2 business days |
PayPal | ✅ | ✅ | Instant |
Venmo | ❌ | ✅ | Instant |
ACH Payment | ✅ | ✅ | 3 to 5 business days |
SEPA and SEPA Instant (EUR-denominated transactions in SEPA countries only) | ✅ | ❌ | 2 to 4 business days |
UK Faster Payments (GBP-denominated transactions in the UK only) | ✅ | ❌ | 1 to 2 business days |
Note: Not all banks offer international ACH yet, so customers outside the US should check whether their bank supports it.
Transaction limits
The minimum transaction amount for buying crypto is $20 (or the equivalent in another fiat currency).
Tip: If your customers can't select MoonPay at your minimum transaction amount, check that you're calling the limits API correctly in your integration.
FAQs
Does MoonPay use 3D Secure for card payments?
Does MoonPay use 3D Secure for card payments?
Yes. MoonPay uses 3D Secure to verify card payments, which adds an extra layer of security and helps reduce the risk of fraud or disputes for your customers.
Why can't my customer pay with WISE or C24 Bank?
Why can't my customer pay with WISE or C24 Bank?
These aren't currently supported. We're working on adding them in future — in the meantime, your customer should use an alternative bank account.
How quickly will my customer get their crypto or funds?
How quickly will my customer get their crypto or funds?
It depends on the payment method, as shown in the tables above. Card and wallet methods are typically instant, while bank transfers take a few business days.
Where to get help
If a customer's payment isn't behaving as the tables above suggest, just ask Nova — our AI assistant, right there in your dashboard. Nova gives instant answers to most questions, and if it can't resolve something on its own, it'll create a support request and pass it to our partner support team for you.