Overview
Business Verification — often called KYB (Know Your Business) — is where we verify your company's legal documents and confirm your business is properly registered and eligible to use MoonPay's services as a partner. This article explains what you'll need, where to find the process in your Partner Dashboard, and how to avoid the most common delays.
This stage happens after your account has passed Account Review. If your account is still in review, there's nothing you need to do yet — see Partner onboarding overview: from signup to going live for the full journey.
Where to find Business Verification
Business Verification is Step 3: Verify your business on your Get started checklist. Log in at dashboard.moonpay.com and you'll find the checklist on the Get started page. You'll upload your documents through a secure verification portal (powered by SumSub) — you'll receive a link when you reach this step, and you can also continue from your dashboard. From here you can begin verification, check your progress, and resubmit anything that needs updating.
Documents you'll need
To verify your business, we'll ask for three core documents that confirm your company's legal registration and structure:
Certificate of Incorporation / Registration. Confirms your business is officially registered, and shows your company name, registration number, and date of incorporation
Shareholder Registry. Identifies your shareholders and their ownership percentages
Director Registry. Identifies your company's current directors
Tip: If you have a Certificate of Incumbency, you can submit it in place of both the Shareholder Registry and Director Registry — it covers the information in both, so that's one document instead of two.
Depending on your situation, we may also ask for:
Documents for a parent company. If your business is owned by another company, we'll ask for the same core documents for that entity, so we can verify the full ownership structure
Licences or legal opinions. If you operate in a regulated industry — such as gambling, lending, custodial wallets, or tokenised stocks — we may need extra documentation confirming your product meets the relevant requirements
Document rules
A few rules apply to every document you submit. Checking these before you upload is the best way to avoid delays:
Dated within the last 12 months, unless the document is publicly available through an official government register
Signed by a director, unless it's publicly available
Original scans or photos only — we can't accept screenshots
In English — if a document is in another language, a certified translation may be needed, so ask us if that applies to you
Important: Your company name and registration number need to match exactly across your application, your documents, and your website. Mismatches are one of the most common causes of delay.
Who needs to verify their identity
As part of KYB, some of the people behind your business complete a quick individual identity check (KYC):
All company directors
Any shareholder who owns 25% or more of the company
If no one owns 25% or more, then everyone who owns 10% or more
Each person provides a valid government-issued photo ID and a proof of address — a bank statement or utility bill issued within the last 90 days, showing their full name and current address.1
Note: If someone is both a director and a shareholder, they only verify once. And if one of your shareholders is itself a company, that company completes Business Verification (KYB) rather than individual KYC.
What happens after you submit
Once you've submitted everything, we review your documents, ownership structure, and website together. If anything's missing or needs clarifying, we'll get in touch with exactly what's needed. When everything checks out, we'll let you know your verification is complete and you can move on to configuring and activating your products.
Tip: Submitting all your documents upfront — and making sure your website is live and complete — is the best way to keep things moving. See Domain whitelisting & website review for what we look for on your site.
FAQs
What is KYB, and why is it needed?
What is KYB, and why is it needed?
KYB (Know Your Business) confirms your company's identity, ownership, and legitimacy. It's a regulatory requirement that helps keep the platform secure and compliant.
My business is owned by another company — what do we provide?
My business is owned by another company — what do we provide?
The same kind of corporate documents for that parent company as for your main business, so we can verify the full ownership structure.
What if I have trouble submitting a document?
What if I have trouble submitting a document?
First, check that your documents are current, signed where needed, and submitted as clear original files. If you're still stuck or unsure what's required, just ask Nova in your dashboard — it can answer most questions instantly, and will create a support request if you need a closer look.
My verification is complete — why isn't my account live yet?
My verification is complete — why isn't my account live yet?
Business Verification is one part of getting you live. After verification, you'll still choose your currencies, set your fees, and activate your products (Steps 4 to 6 on your checklist). Once a product is activated, its live API keys become available.
Where to get help
If you're not sure what a verification request means or what to provide, just ask Nova — our AI assistant, right there in your dashboard. Nova gives instant answers to most questions, and if it can't resolve something on its own, it'll create a support request and pass it to our partner support team for you.