Overview
We recommend verifying your MoonPay Commerce account to unlock full access to our features. During this process, you'll be asked to provide information about your business and its beneficial owners. Once verified, you can start accepting deposits and payments through the MoonPay Commerce platform.
How to begin verification
Log in to your MoonPay Commerce dashboard
Navigate to Settings → Merchant Dashboard and select the verification type that applies to you — either Creator Verification or Business Verification
Complete the required business and identity information
Our team will review your submission and confirm next steps
Business verification requirements
We'll need the following to verify your business:
Legal business name and registered address
Business registration number
Country of incorporation
Details of all beneficial owners (individuals holding 25% or more)
Accepted business registration documents
Certificate of incorporation
Articles of association
Business registration certificate
Identity verification (beneficial owners and directors)
All beneficial owners and relevant directors will need to complete individual identity verification.
Accepted government-issued ID documents
International passport
National ID card (both sides)
Driving licence (both sides) — temporary licences are not accepted
Photo and document requirements
High-resolution, colour images
Original photos only — no screenshots or edited images
All four corners of the document visible
Document must be valid and undamaged
Documents must be in Latin characters, or include a certified English translation
Note: A liveness check or selfie may also be required.
Proof of address requirements
We may request a proof of address for your registered business address or for individual beneficial owners. The document must be less than three months old and include the full name and address of the entity or individual.
Accepted documents
Utility bill (electricity, gas, internet, water)
Bank statement
Tax invoice
Mortgage or lease agreement
Government-issued address certificate
Note: Documents must be submitted as an original PDF or unaltered photograph. Screenshots are not accepted.
How long does verification take?
Straightforward submissions are often processed within a few business days
More complex cases involving multiple beneficial owners or additional documentation may take longer
You'll receive email updates throughout the process, including if further information is needed
FAQs
Can I submit documents via email or chat?
Can I submit documents via email or chat?
No — for security, all documents must be submitted through the secure MoonPay Commerce portal.
What happens if my submission is rejected?
What happens if my submission is rejected?
You'll receive details on the reason for rejection. Common issues include mismatched addresses, expired documents, or missing beneficial owner information. Re-submission is possible once the issue is resolved.
Can I use MoonPay Commerce while verification is pending?
Can I use MoonPay Commerce while verification is pending?
Yes you can! For questions about your verification status, or if your submission has been pending for more than 2 business days, you can contact us via our support channels.