We offer various payment methods for customers worldwide. Below is the complete list of accepted payment methods and the countries where they are available

On-Ramp

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Note:

• SEPA and SEPA Instant only apply for EUR-denominated transactions in SEPA countries.
• UK Faster Payments only apply for GBP-denominated transactions in the UK.
• PIX only applies for BRL-denominated transactions in Brazil.
• Will my bank let me make a payment to MoonPay?
• PayPal is only available for customers based in the US, UK & EU (excluding Croatia, Hungary, and Iceland)
• PayPal and Venmo are currently not supported in New York.
• Your bank needs to have integrated Apple Pay and/or Google Pay for these payment methods to show up and they may disable certain categories for payment. For more information please reach out to your bank.
• We are currently unable to accept transfers from WISE and C24 Bank GMBH, our team is currently working on making this payment method available in future. We recommend using an alternative bank account to complete this step

Off-Ramp

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Note:

• SEPA and SEPA Instant only apply for EUR-denominated transactions in SEPA countries.
• UK Faster Payments only apply for GBP-denominated transactions in the UK.
• Not all banks offer an international ACH service yet, therefore non-US users need to determine whether your bank offers this service.
• PayPal is only available for customers based in the US, UK & EU (excluding Croatia, Hungary, and Iceland)
• PayPal and Venmo are currently not supported in New York.
• We are currently unable to accept transfers from WISE and C24 Bank GMBH, our team is currently working on making this payment method available in future. We recommend using an alternative bank account if you wish to place an order.

NFT

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Note:

For the purchase of digital items or NFTs, only credit or debit cards are accepted. However, please be aware that banks may have their own rules and may occasionally decline a payment.

Does MoonPay use 3D Secure to process card payments?

Yes, we use 3D Secure to verify card payments, adding extra security to online transactions. It helps to reduce any risk of fraud or disputes in your transaction.

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Note:

Need help or have questions? Contact our Customer Operations Team via email or chat. Just click Help in the bottom right corner. We're here for you!

What are the fees with MoonPay?

When you transact on MoonPay, you may be charged fees. These fees are calculated at the time you place your order and can be influenced by factors such as order type, order size, geography, partner, payment method, and other costs we incur to facilitate your transaction.

Please note that fees may vary for similar transactions and that MoonPay occasionally makes changes to its fees. Before placing an order, you can always review and confirm the applicable fees. By completing an order, you agree to pay the applicable fees for that transaction.

Digital Asset Prices

MoonPay obtains the base price of a digital asset by fetching a price from a reputable independent third party / parties every 10 seconds.

For all transactions, the asset price shown to you during your order is equal to the base price including any applicable spread. The asset price shown to you during your order is the price you will pay to purchase a digital asset from us or the price you will receive for selling a digital asset to us.

Fees

There are three types of fees MoonPay USA LLC may charge when processing your transaction: a network fee; a MoonPay fee; and an ecosystem fee.

Network Fee

The network fee covers the costs associated with the transfer of a digital asset and may vary depending on a number of factors, such as network congestion and operational costs. We will only charge you a network fee for On-Ramp and Swap Transactions. The amount of the network fee will be shown to you as a line item fee and will be identified as the “Network fee”.

MoonPay Fee

The MoonPay fee covers a number of costs including payment processing costs, chargeback costs, order costs, and other transaction-related expenses. The MoonPay fee may vary based on various factors, such as order type, transaction volume fiat currency, digital asset, location, and payment method.

If you access the MoonPay platform directly through the MoonPay website or mobile application, the MoonPay fee will be in an amount up to 4.5% as set out below, subject to (a) a minimum MoonPay fee of up to $3.99 if your transaction amount is below a minimum threshold and (b) if you are buying or selling a digital asset in a currency other than USD, MoonPay USA LLC will increase the minimum MoonPay Fee in an amount between 0.25% and 10%, depending on the fiat currency you choose to pay in.

If you were referred to the MoonPay platform by a partner, your MoonPay fee will be in an amount up to 4.5%, subject to (a) a minimum MoonPay fee of up to $4.50 if your transaction amount is below a minimum threshold and (b) if you are buying or selling a digital asset in a currency other than USD, MoonPay USA LLC will increase the minimum MoonPay Fee in an amount between 0.25% and 10%, depending on the fiat currency you choose to pay in. .
Regardless of how you accessed the MoonPay platform, the MoonPay fee will be shown to you as a line item fee when you initiate your order and when you confirm your order.

Ecosystem Fees

An Ecosystem Fee is a percentage charge that is applied to a transaction amount by MoonPay on behalf of some, but not all, of our partners. This Ecosystem Fee is set by each partner.

The ecosystem fee is a line item disclosure that is shown to you when you confirm your order. The amount of the ecosystem fee will be shown to you as a line item fee and will be identified as the “Ecosystem fee”.

Spreads

MoonPay USA LLC may include a spread in the asset price shown to you during your transaction. This is included to cover the volatility of a digital asset, increase the likelihood of a successful transaction, and other costs of operating not covered in other fees and is how we ensure we can continue to provide you with a great service that is easy to use.

All spreads are included in the price of the digital asset shown to you during your checkout flow. The asset price shown to you during your order is the price you will pay to purchase a digital asset from us or the price you will receive for selling a digital asset to us.

Bank-related Fees

It's important to note that your bank or card provider may have their own fees for transactions. Your bank may have a charge for inbound bank transfers or may charge you a fee for international card transactions. Please check with your bank if you are unsure before placing your order.