This section is here to help you resolve common issues that may come up during the Know Your Business (KYB) process. Whether you're completing KYB for your own business or supporting it on behalf of a client, you'll find clear, practical steps to get things back on track and keep the process moving smoothly and compliantly.

Navigating the Onboarding Process

This guide walks you through the steps to successfully complete the KYB (Know Your Business) and KYC (Know Your Customer) process. If you're looking for a general overview of what KYB and KYC are—and how they differ—you can check out our What are KYB and KYC article for more background.

Initial Setup: What We Need Before KYB

Before we begin the full KYB (Know Your Business) verification, we’ll need some basic information to get started. This initial setup helps us understand your business and tailor the process to your needs.

1. Go to dashboard.moonpay.com/signup.
2. Create your account by entering your first name, last name, job title, and email address.
3. Once your account is set up, you’ll be guided through a short questionnaire to share key details about your business. This part is divided into five simple steps:

• Step 1: Basic Information
• Step 2: Business Details
• Step 3: Domain review
• Step 4: Product Interest
• Step 5: Final Questions

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Note:

In the next sections, we’ll walk you through each piece of information you’ll need to provide. To ensure your application goes smoothly, it’s important to complete all the required fields. Please take a moment to review everything carefully before submitting.

Step 1: Basic Information

To begin, you’ll need to provide your business name, a detailed description of your business, and essential information about your legal entity.

Step 2: Business Details

In this step, you’ll be asked to share details such as the country where your business is incorporated, the countries where your company offers services, and the industry you operate in.

Step 3: Domain Review

You’ll then be prompted to provide your business website. Please ensure that the domain is fully functional, as this is where the MoonPay integration will go live. Your website should be live and clearly display information about your business and the services you offer.

Step 4: Product Interest

Here, you’ll let us know which MoonPay products you’re planning to integrate, along with your timeline for going live. This helps us better support your setup.

Step 5: Final Questions

In the final step, we’ll ask for additional details about the services your company provides. This information helps us understand your business model and tailor our support to your needs.

What Happens Next: Starting the KYB Process

Once you complete the five-step questionnaire, you’ll move on to the KYB (Know Your Business) verification stage.

At this point, your company will need to provide the necessary corporate documents and share additional details to verify your legal structure and compliance status. These documents are required for regulatory purposes and help us confirm that your business is properly registered and eligible to use MoonPay’s services.

Here’s what you’ll need to provide:

• Company Registration Certificate: This confirms that your business is officially registered with the relevant government authority.
• List of Shareholders and Directors: This helps us understand who is managing and owning the business. Please submit official or signed documents dated within the last 12 months so we can keep our records accurate and up to date.
• Memorandum of Association: This document outlines your company’s structure, objectives, and how it operates. Think of it as the company's rulebook.
• Licenses or Legal Opinions (if applicable): In some cases, you may need to provide additional documentation to confirm that your product or service complies with legal and regulatory requirements.

KYC Verification Process for Company Owners and Directors

As part of the KYB process, individuals who own 25% or more of the company, as well as the company representatives, are required to complete a simple KYC (Know Your Customer) check. This helps ensure both security and compliance with regulatory standards.

If no individual holds 25% or more ownership, we’ll collect information from those who own 10% or more. Here’s what the KYC process involves:

• Personal details: Full legal name, nationality, and residential address.
• Proof of identity: A valid government-issued ID such as a passport, driver’s license, or national ID card.
• Proof of address: A recent document like a utility bill, bank statement, or tax return that clearly shows your current address.

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Note:

Before submitting your documents, please make sure everything is up to date:

• For KYB: Documents must be dated within the last 12 months. For company-issued documents, a signature is also required.
• For KYC: Make sure to include a valid ID and proof of address dated within the past 3 months.

We’re unable to accept documents that are incomplete, invalid, expired, or photocopied. Please ensure you submit original, high-quality files. Thanks for helping us keep the process smooth, secure, and compliant!

What Happens After You Submit Everything?

Once you’ve submitted all the required documents and information, our compliance team will begin reviewing all the details to make sure everything is accurate and complete. This includes a detailed check of your website and a full review of the corporate information you've provided.

If anything is missing or needs clarification, we’ll get in touch with you directly. That’s why it’s so important to double-check all details and documents before submitting—they help us move through the verification process more efficiently.

If you haven’t heard back and it feels like the process is taking a bit longer than expected, don’t hesitate to reach out to your onboarding manager or partner support team at [email protected]. We’re always here to help!

How to Access Your Verification Process

Once your partner account with MoonPay is set up, you can access the KYB verification process directly from your dashboard. To get started, log in at dashboard.moonpay.com, then navigate to:

Settings → KYB (from the menu on the left side)

From this section, you can:

• Start your KYB process
• Review the status of your application
• Resubmit or update any required information

You can easily track each step of the onboarding process right from your dashboard, as shown in the screenshot below.

If you have any questions or run into any issues, our support team is here to help. Don’t hesitate to reach out — we’re happy to guide you through every step.

Frequently Asked Questions (FAQ) – KYB Process

1. What is KYB, and why is it important?

KYB stands for "Know Your Business." It’s a verification process that confirms your company’s identity and key details. This helps keep our platform secure and compliant with regulations.

2. Who are the company-associated parties?

Company-associated parties include individuals or entities who own shares in your business, as well as company representatives. As part of our process, we identify all shareholders (individuals and entities) who own 25% or more of the company. If there aren’t any, we’ll need to identify the shareholders holding 10% or more.

3. If my business is owned by a legal entity, what information will we need to provide?

If your company is owned by another legal entity, you’ll also need to provide the corporate documents for that entity—just like you did for your primary business. This includes the certificate of incorporation, as well as the shareholder and director registries for the shareholder entity. This helps us build a complete and transparent ownership structure for verification.

4. Who needs to complete KYC as part of KYB?

We’ll need KYC information from up to two directors and any individual who owns 25% or more of the company. If no one holds at least 25%, we’ll need to verify anyone with 10% or more.

5. How do I start or access the KYB process?

Just log in to your MoonPay Dashboard and go to Settings > KYB to begin or check your KYB verification process.

6. What should I do if I have trouble submitting my documents?

First, double-check that your corporate documents are up to date (issued within the last 12 months), and that any company-issued documents are signed by a director. Also, please keep in mind that we require original files—we can’t accept screenshots or incomplete copies.

If you’re having trouble uploading your documents or aren’t sure what’s needed, our support team is here to help. Just submit a ticket through your MoonPay Dashboard, and we’ll assist you as soon as possible.

7. What information is reviewed during the onboarding process?

During onboarding, we carefully review your submitted corporate documents, the key individuals or entities in your ownership structure, and your fully functional website. This helps us ensure everything is accurate, transparent, and aligned with compliance standards.

8. What is considered a fully functional website?

A fully functional website helps us understand what your business offers. To meet compliance requirements, your site must be live and accessible, clearly showing your products or services, any features available to users, and key legal pages—like your Terms & Conditions and Privacy Policy. The more complete and transparent your website is, the smoother the verification process will be.

9. What happens after I submit my KYB information?

Once you've submitted all required documents, our team will begin the review process. If anything is missing or unclear, we’ll reach out to you directly. Otherwise, we’ll move forward with verification and keep you updated along the way.

10. My KYB is approved — why isn’t my account live yet?

Even if your KYB (Know Your Business) — the verification of your company’s legal documents — is complete, our team still needs to finish reviewing all your business details before your account can go live.

As part of our full onboarding process, we review not just your corporate documents, but also your website and other business information. This extra step helps ensure everything is accurate, safe, and ready for you to start using your account.