If you’d like to submit a Complaint to MoonPay, you will need to contact Support using the Chat widget on the bottom right corner of this page.
If you are unable to connect to an agent, you will have the opportunity to file a ticket instead. Please be ready to provide the following information to a MoonPay Support agent via chat or ticket.
Information about the complaint
- Full reference of the crypto-asset service or agreement to which the complaint relates (i.e. name of the crypto-asset service provider, crypto-asset service reference number, or other references of the relevant transactions…)
- Description of the complaint’s subject-matter
Please provide documentation supporting the facts mentioned.
- Date(s) of the facts that have led to the complaint
- Description of damage, loss or detriment caused (where relevant)
- Other comments or relevant information (where relevant)
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The content below is a general representation of what MoonPay Europe expects the envisaged environment to look like but may be revised in the future as the website evolves.
Personal data of the legal representative (if applicable) (a power of attorney or other official document as proof of the appointment of the representative)
| LAST NAME | FIRST NAME/LEGAL ENTITY NAME | REGISTRATION NUMBER AND LEI (IF AVAILABLE) | CLIENT REFERENCE (IF AVAILABLE) |
|---|
| | | |
| ADDRESS: STREET, NUMBER, FLOOR | POSTCODE | CITY | COUNTRY |
|---|
| | | |
Contact details (if different from above)
| LAST NAME/LEGAL ENTITY NAME | FIRST NAME |
|---|
| |
| ADDRESS: STREET, NUMBER, FLOOR | POSTCODE | CITY | COUNTRY |
|---|
| | | |
Personal data of the legal representative (if applicable) (a power of attorney or other official document as proof of the appointment of the representative)
| LAST NAME | FIRST NAME/LEGAL ENTITY NAME | REGISTRATION NUMBER AND LEI (IF AVAILABLE) |
|---|
| | |
| ADDRESS: STREET, NUMBER, FLOOR | POSTCODE | CITY | COUNTRY |
|---|
| (for firm's registered office) | | | |
Contact details (if different from above)
| LAST NAME/LEGAL ENTITY NAME | FIRST NAME |
|---|
| |
| ADDRESS: STREET, NUMBER, FLOOR | POSTCODE | CITY | COUNTRY |
|---|
| | | |
COMPLAINANT/LEGAL REPRESENTATIVE
| Documentation provided (please check the appropriate box): | |
|---|
| Power of attorney or other relevant document | |
| Copy of the contractual documents of the investments to which the complaint relates | |
| Other documents supporting the complaint: | |
