Open Banking in EEA

Will I still be able to use the manual bank transfer option after Open Banking is introduced?

Yes, you will. Customers will continue to have the option to use a manual bank transfer. We will clearly distinguish between the two options.

How do I link my bank account

1. In your MoonPay app, tap "Top up" next to your MoonPay Balance.
2. Tap "+ Add a payment method."
3. Under "Choose a payment method," select "Easy bank transfer."
4. Tap "Select a Bank.
5. Choose your bank from the list provided.
6. Tap "Continue" to connect to your bank account.
7. A screen will appear indicating you will connect your bank account using our payment provider, Tink. Tap "Continue."
8. You will then be prompted to authorize access.
9. Tap "Allow" to authorize.
10. You will receive a confirmation message that your account has been linked.

How do I top up my MoonPay balance

1. Enter the amount you want to add to your MoonPay balance.
2. You will be redirected to your banking app to approve the payment. Tap "Connect."
3. A screen will appear. Tap "Continue."
4. In your banking app, confirm the payment.
5. When you see the prompt, tap "Allow."
6. Once the payment is successfully authorized, you will receive a confirmation screen.
7. Your order status will be displayed. Once the top-up is successful, the status will change to "Done."