How to manage my MoonPay account?

Explore our MoonPay account platform with this detailed guide. Learn about every aspect of your MoonPay account, from navigating features to efficiently managing both your account and wallet.

MoonPay account

A MoonPay account is essential for using the MoonPay platform. Creating this account allows you to create a MoonPay wallet to manage and facilitate transactions, ensuring a smooth experience. However, it's important to note that not all MoonPay accounts come with the MoonPay wallet features.

Change username

You can change your account username in the Mobile app only, so make sure to download the MoonPay mobile app to proceed.

  1. Login to your MoonPay app
  2. Click the edit button.
  3. Enter your new username and click Save.
This is a step-by-step on how to change user name in a mobile app.

This is a step-by-step on how to change a user name in ththe mobile app.

Recent activity

In your Trade History on MoonPay, you can see all your transactions—both the ones that are ongoing and the ones that are completed, whether you're buying or selling. You can also download your transaction history as a CSV file using the
Trade History feature.

Web browser

  1. Visit moonpay.com/buy.
  2. Click on the hamburger icon ( ≡ ) on the top right corner of the widget.
  3. Click Trade History on the Menu page.
This is a step-by-step on how to check recent activity in a web browser.

This is a step-by-step on how to check recent activity in the web browser.

Mobile app

  1. Login to your MoonPay app.
  2. Click on "View all”.
  3. Click on a transaction to see the transaction details.
This is a step-by-step on how to check recent activity in the mobile app.

This is a step-by-step on how to check recent activity in the mobile app.

Add or remove a card

You can add or remove a card from your MoonPay wallet account anytime. However, please be sure to have another payment method to your account when removing a card to perform buy and swap.

Add a new card

You can only add a new card while buying through our widget. You can navigate to your payment methods during order
confirmation. Then, click “Add a payment method” and choose the one you want to add.

If you have cards from 12 different banks, you may have trouble using a new card from a new bank. Please use one of your existing cards if you can't make payments with the new card.

If you're having trouble adding a card to your account, contact our support team for help. We’ll need you to provide the
last four digits of the card you’re trying to add.

Remove a card

  1. Visit moonpay.com/buy.
  2. Click on the hamburger icon ( ≡ ).
  3. Click "Settings".
  4. Click Payment methods.
  5. Click the trash icon ( 🗑 ) to remove the payment method.
  6. Click Confirm, and a confirmation message will appear.
This is a step-by-step on how to remove a card in the mobile app.

This is a step-by-step on how to remove a card in the mobile app.

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Note:

You won't be able to remove a card from your account until any pending transactions are completed or canceled. Don't hesitate to contact us through our support channels if you need assistance.

Explore our list of potential banks likely to accept your crypto transaction orders.

Change default currency

You can change your account's default currency to adjust to your needs.

Web browser

  1. Navigate to moonpay.com/buy and log into your MoonPay account.
  2. Click on your profile in the top right corner.
  3. Select Settings.
Step 1 on how to change the default currency in the web browser.

Step 1 on how to change the default currency in the web browser.

  1. Click the Change currency option and choose the default currency from the list of available countries.
Step 2 on how to change the default currency in the web browser.

Step 2 on how to change the default currency in the web browser.

Mobile app

  1. Log into your account.
  2. Click on your gear icon (⛭) in the top right corner.
  3. Select the Default currency button.
  4. Select the default currency based on the list of countries.
Step 1 - 4 on how to change the default currency in the mobile app.

The steps on changing the mobile app's default currency.

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Note:

If you have any problems or questions, please contact us by email or chat. Just access the Help option at the bottom right of the page.

Language

You can also change the default language for your MoonPay account based on your needs.

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Note:

You can only change the language through the MoonPay account website.

  1. Login to account.moonpay.com.
  2. Click on your profile and click Settings.
  3. Click the dropdown button on the Change Language section.
The steps on changing the default language in web browser.

The steps on changing the default language in web browser.

  1. Select the default language based on the list of languages.
Delete my account

Deleting your MoonPay account only takes a few steps. Remember, your secret phrase is used in MoonPay to make a self-custody wallet. You can still access your wallet using the same email address for another MoonPay account.

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Note:

The account’s data will be deleted and can no longer be recovered.

Web browser

  1. Visit moonpay.com/buy.
  2. Click on the hamburger icon ( ≡ ) on the top right corner of the widget.
  3. Click "Settings".
  4. Click Delete account.
  5. Enter your reason and fill out the feedback form.
  6. Click "Delete account" to confirm this action.
The steps on deleting the account in the web browser.

The steps on deleting the account in the web browser.

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Note:

Feel free to use the same email for a new account later on. You can't delete your account until any ongoing transactions are done or cancelled. Don't hesitate to contact us through our support channels if you
need assistance.

Mobile app

  1. Login to your MoonPay app.
  2. Click the gear icon (⛭) on the top right of your screen.
  3. Click on the Delete my account button.
  4. Click the button again to confirm the deletion of your account.
The steps on deleting the account in the mobile app.

The steps on deleting the account in the mobile app.

How do I change my account's personal information?

You should update some of your personal information for a specific reason. However, there are several requirements and restrictions that you should be aware of. For each personal data, here are the details:

Name changes

You may have made legal name changes after your account was verified. In this case, you can reach out to our support team for assistance. Please note, supporting documentation will be required to implement the change. If your account hasn't been verified yet, you need to explain why the name change is necessary.

Email address changes

Unfortunately, it is not possible to change your email address. It's one of the unique identifiers that help our system recognize you. If it's no longer accessible, please reach out via our support channels for assistance.

Phone number changes

Unfortunately, it is not possible to change your phone number. It's one of the unique identifiers that help our system recognize you. If it is no longer accessible, please register a new account using a different phone number.

Residential address changes

If you need assistance with changing the address associated with your account, please reach out via our support channels. Please note, you will be required to provide supporting documentation in order for us to complete the change.