How to manage my MoonPay account?

Explore our MoonPay account platform with this detailed guide. Learn about every aspect of your MoonPay account, from navigating features to efficiently managing both your account and wallet.

MoonPay account

A MoonPay account is essential for using the MoonPay platform. Creating this account allows you to create a MoonPay wallet to manage and facilitate transactions, ensuring a smooth experience. However, it's important to note that not all MoonPay accounts come with the MoonPay wallet features.

Change username

You can change your account username in the Mobile app only, so make sure to download the MoonPay mobile app to proceed.

1. Login to your MoonPay app
2. Click the edit button.
3. Enter your new username and click Save.

Recent activity

In your Trade History on MoonPay, you can see all your transactions—both the ones that are ongoing and the ones that are completed, whether you're buying or selling. You can also download your transaction history as a CSV file using the
Trade History feature.

Web browser

1. Visit moonpay.com/buy.
2. Click on the hamburger icon ( ≡ ) on the top right corner of the widget.
3. Click Trade History on the Menu page.

Mobile app

1. Login to your MoonPay app.
2. Click on "View all”.
3. Click on a transaction to see the transaction details.

Add or remove a card

You can add or remove a card from your MoonPay wallet account anytime. However, please be sure to have another payment method to your account when removing a card to perform buy and swap.

Add a new card

You can only add a new card while buying through our widget. You can navigate to your payment methods during order
confirmation. Then, click “Add a payment method” and choose the one you want to add.

If you have cards from 12 different banks, you may have trouble using a new card from a new bank. Please use one of your existing cards if you can't make payments with the new card.

If you're having trouble adding a card to your account, contact our support team for help. We’ll need you to provide the
last four digits of the card you’re trying to add.

Remove a card

1. Visit moonpay.com/buy.
2. Click on the hamburger icon ( ≡ ).
3. Click "Settings".
4. Click Payment methods.
5. Click the trash icon ( 🗑 ) to remove the payment method.
6. Click Confirm, and a confirmation message will appear.

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Note:

You won't be able to remove a card from your account until any pending transactions are completed or canceled. Don't hesitate to contact us through our support channels if you need assistance.

Explore our list of potential banks likely to accept your crypto transaction orders.

Change default currency

You can change your account's default currency to adjust to your needs.

Web browser

1. Navigate to moonpay.com/buy and log into your MoonPay account.
2. Click on your profile in the top right corner.
3. Select Settings.

4. Click the Change currency option and choose the default currency from the list of available countries.

Mobile app

1. Log into your account.
2. Click on your gear icon (⛭) in the top right corner.
3. Select the Default currency button.
4. Select the default currency based on the list of countries.

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Note:

If you have any problems or questions, please contact us by email or chat. Just access the Help option at the bottom right of the page.

Delete my account

You can delete your account by following the steps below. If you have a MoonPay account wallet remember to export your recovery phrases before deleting your account.

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Note:

Your account information will be kept for 6 years from the date of deletion, due to legal requirements.

Web browser

1. Visit moonpay.com/buy.
2. Click on the hamburger icon ( ≡ ) on the top right corner of the widget.
3. Click "Settings".
4. Click Delete account.
5. Enter your reason and fill out the feedback form.
6. Click "Delete account" to confirm this action.

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Note:

Feel free to use the same email for a new account later on. You can't delete your account until any ongoing transactions are done or cancelled. Don't hesitate to contact us through our support channels if you
need assistance.

Mobile app

1. Login to your MoonPay app.
2. Click the gear icon (⛭) on the top right of your screen.
3. Click on the Delete my account button.
4. Click the button again to confirm the deletion of your account.

How do I change my account's personal information?

You should update some of your personal information for a specific reason. However, there are several requirements and restrictions that you should be aware of. For each personal data, here are the details:

Name changes

You may have made legal name changes after your account was verified. In this case, you can reach out to our support team for assistance. Please note, supporting documentation will be required to implement the change. If your account hasn't been verified yet, you need to explain why the name change is necessary.

Email address changes

Unfortunately, it is not possible to change your email address. It's one of the unique identifiers that help our system recognize you. If it's no longer accessible, please reach out via our support channels for assistance.

Phone number changes

Unfortunately, it is not possible to change your phone number. It's one of the unique identifiers that help our system recognize you. If it is no longer accessible, please register a new account using a different phone number.

Residential address changes

If you need assistance with changing the address associated with your account, please reach out via our support channels. Please note, you will be required to provide supporting documentation in order for us to complete the change.