Overview
Opening a MoonPay account takes just a few steps: sign up with your email, verify with a one-time passcode, and add your personal details when you place your first order. You'll also need to complete KYC (Know Your Customer) verification to access all MoonPay services. This article walks you through the full process.
What you’ll need
Before you get started, make sure you have the following:
You must be at least 18 years old — MoonPay may take action if it suspects a user is under 18
A government-issued photo ID — required to verify your identity (more information here)
A computer or smartphone with an internet connection
An active phone number — used for SMS verification
Step 1: Create your account
To create an account with MoonPay, follow the steps below:
Visit moonpay.com or download the MoonPay app (available on iOS and Android)
Enter your email address
Check your inbox for a one-time passcode and enter it on MoonPay to verify your email address
Once verified, you can access your brand-new MoonPay account
Note: You'll be prompted to enter further personal information once you place your first order. This is strictly for verification purposes.
Step 2: Adding your personal details
You'll be asked for personal information when you place your first order. This is required for identity verification. You'll need to provide your:
First and last name
Date of birth
Nationality
Current address
Phone number (must match your registered location)
Proof of address (e.g., utility bill, bank statement)
A clear selfie for identity verification
Note: The information you add must match the photo ID you'll be asked to provide later.
Step 3: Complete identity verification
Log in to your MoonPay account
Follow the verification prompts to upload your documents and complete the selfie verification
If you receive an email with instructions, follow the steps provided
Wait for MoonPay to review your submission — once approved, you can proceed with transactions
Note: If you don't see the verification email in your inbox, check your spam or junk folder.
How long does verification take?
The review process begins as soon as you submit your documents. While the exact duration may vary, once approved, future transactions will be faster since your identity is already verified.
Troubleshooting tips
If you're having trouble completing verification, here are a few things to check:
Ensure your documents are clear and legible — blurry or cropped images may cause delays
Double-check your personal details — the information you enter must match what's on your ID exactly
FAQs
Why does MoonPay need my personal details?
Why does MoonPay need my personal details?
MoonPay collects personal information to verify your identity. This is a legal requirement and helps keep your account secure.
When do I need to submit my ID?
When do I need to submit my ID?
You'll be prompted to upload a government-issued photo ID when you place your first order.
What age do I need to be to use MoonPay?
What age do I need to be to use MoonPay?
You must be at least 18 years old to open a MoonPay account.