Managing your wallets

With MoonPay, it's simple to see all your crypto assets in one place — both the ones you hold on MoonPay, and the ones you hold in external wallets.

Finding your wallets

Log in to MoonPay, and go to the Wallets page. Here, you can see all the assets you hold in your MoonPay account, plus assets you hold in your external wallets.

Your MoonPay account lets you store and manage BTC, ETH, XRP and SOL cryptocurrencies and NFTs. These assets are held in non-custodial wallets that are created automatically when you sign up to MoonPay.

External wallets are wallets you’ve set up externally from outside providers.

What’s the difference between an external wallet and my MoonPay account?

External wallets: These are wallets that you set up outside of MoonPay through another crypto app or service.

Because you created these external wallets outside of MoonPay, we can’t help with queries about them. If you need help with your external wallets, contact the platform where you initially created them.

MoonPay account: Your MoonPay account is made up of non-custodial wallets that were created automatically when you signed up for MoonPay. They’re in your full control, and can be managed directly from the MoonPay platform.

Using your MoonPay account

Your MoonPay account lets you store and manage your BTC, ETH, XRP, and SOL cryptocurrencies and NFTs in one place.

MoonPay does not have custody of your crypto, and you have complete control over your digital identity. MoonPay does not have access to your recovery phrases either. You can export these at any time in order to access your assets from a different platform.

With your MoonPay account, you can authorize transactions directly. You can:

• Buy crypto assets - Buy BTC, ETH, ERC-20 (MATIC and USDC), XRP, and SOL directly from MoonPay and have them delivered to your MoonPay account.
• Send crypto assets - Send purchased BTC, ETH, XRP, and SOL to other wallets directly from your MoonPay account. Please note that you will need to have native ETH to cover the network fees when sending out any ERC-20 tokens.
• Receive crypto assets - Receive BTC, ETH, ERC-20 (MATIC and USDC), XRP, and SOL from other wallets.
• Sell crypto assets - Sell purchased BTC, ETH, XRP, and SOL directly with MoonPay and receive fiat (Please note that this feature is subject to supported countries/states).
• Swap assets - Swap your BTC, ETH, XRP, and SOL tokens directly with MoonPay.
• NFTs support - Purchase your favorite NFTs from Marketplaces such as OpenSea and store them in your MoonPay account.
  
  

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  Note:

  At this time, we currently only provide support for swapping ETH to XRP. Unfortunately we do not currently support swapping of XRP to any other token.

Using your external wallets

External wallets are wallets from other providers that you’ve previously interacted with via MoonPay. They are not provided or controlled by MoonPay.

In order to buy, sell, and swap from these wallets you need to have access to them outside of MoonPay.

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Note:

Because MoonPay doesn’t control your external wallets, we can’t help with any queries about them. If you need help with these, please contact the platform where they were initially created.

Do I need a wallet to buy crypto through MoonPay?

Yes, you need a wallet to do this. But don't worry, it's very simple to get one if you don't have one already.

Any crypto you buy through MoonPay can be delivered to an external wallet — like Bitcoin.com or MetaMask. And if you’re buying BTC, ETH or SOL, these can be delivered directly to the non-custodial wallets in your MoonPay account.

Why can't I see all of my wallets?

Assets held in your MoonPay account will always be visible on your home page. But external wallets are only visible if you’ve interacted with them via MoonPay.

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Note:

You can only manage the assets in your MoonPay account through the MoonPay platform. If you can’t see a ‘send’ button in a wallet, it’s likely you’re looking at an external wallet.