Explore our FAQs to discover answers to frequently asked questions about our on-ramp product.
My customers already complete KYC with us, why do they also need to also KYC with MoonPay?
MoonPay, as an MSB (Money Service Business) facilitating transactions on behalf of customers, must perform KYC checks to verify a customer's identity and prevent unauthorized transactions. For more details of the KYC process and why it is crucial, see What is the difference between Know Your Customer (KYC) and Know Your Business (KYB)?
What are MoonPay available swap pairs?
We support more than 25 available swap pairs. Please see our supported currencies.
How quickly are transactions settled?
Estimating how long it takes to deliver cryptocurrency or receive your fund with MoonPay depends on your payment method, your location, and the verification process involved. If you have questions or concerns, contact our support team for help.
You can check the progress of your order in our handy transaction tracker, either via our website or in our app via the Recent Activity view.
|A few minutes to a few hours.
|UK Bank Transfers
|Within 1 business day.
|SEPA Bank Transfers
|Within 3 business days.
|ACH Bank Transfers
|Within 4-5 business days.
What is the time for receiving your funds after selling cryptocurrency through MoonPay? Here's a breakdown:
|UK bank account
|European bank account
|US bank account
|Withdrawals to cards
|Within 1 working day
|Within 1-3 working days
|Within 3-5 working days
Will MoonPay let me sell items for crypto?
No — MoonPay doesn’t allow the sales of physical items for crypto. Our services only include crypto-to-fiat and crypto-to-crypto transfers. If you want to sell your NFTs for crypto, you could list them in an NFT marketplace or develop a smart contract on any blockchains. You can also create an NFT using one of MoonPay's products, Hypermint. For details, please refer here.
Updated 18 days ago