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Swaps: troubleshooting

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Encountered a failed swap? Not to worry, your crypto remains secure, allowing you to attempt the swap again.

You may recheck your selected source wallet address, check its available crypto balance, and give your Swap another go. Should the swap fail again, please don't hesitate to connect with our Support team for assistance.

Here are some common errors you might encounter:

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Note:

For this example the base currency is ETH and USDC is the swap asset. Feel free to change the swap pair from our supported list below.

  • Insufficient balance, your inputted amount exceeds the actual balance of your base currency (ETH).
MoonPay app's window shows the amount inputted exceeds the actual balance.

MoonPay app's window shows the amount inputted exceeds the actual balance.

  • Exceeding the maximum base currency (ETH) amount we can swap.
MoonPay app's window shows the amount inputted exceeds the maximum base currency.

MoonPay app's window shows the amount inputted exceeds the maximum base currency.

  • Inadequate funds to cover the necessary network fee. Lower the amount or ensure an ETH balance is available when swapping ERC-20 tokens.
MoonPay's app window shows inadequate funds to cover the transaction.

MoonPay's app window shows inadequate funds to cover the transaction.

  • Below is the minimum amount for swapping the base currency (ETH).
MoonPay's app window shows the amount inputted is below the minimum amount for swapping.

MoonPay's app window shows the amount inputted is below the minimum amount for swapping.

  • Exceeding your account's swap limits.
MoonPay's app window shows the amount of inputs that exceed the account's swap limits.

MoonPay's app window shows the amount of inputs that exceed the account's swap limits.

Updated 10 months ago