Before we approve your transaction, we may send you an email asking you to verify your Google Pay card, if we haven’t already done so. We go through this process sometimes to make sure our users stay safe!
So we can approve your transaction, please upload two images via email:
- A screenshot of your Google Pay app screen, showing your Virtual Card Number and the last 4 digits of the Card Number;
- A selfie of you holding the physical card that you registered with Google Pay. The selfie should show your face as well as the card showing the first six and the last four digits of the card number and the card holder's name. Please ensure the name on the card is fully visible. Do cover the middle digits of your card's number for added security.
You can find this screen in the Google Pay app by clicking on the card you used for your purchase. Your screenshot should look like this:
