Why did my order fail?

Most orders fail because we couldn’t accept your payment, or we couldn’t verify your account or payment method. 

If your order has failed and you have received a message saying “Your transaction has been declined by your bank”, please contact your bank for assistance, as they have rejected your payment.

For all other inquiries, please start a live conversation with us by using the "Help" button in the bottom right corner of this page and we will let you know why your order failed. 

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