When will I receive my cryptocurrency?

When you buy crypto with MoonPay, we’ll always let you track your order. So you can see what we’re doing, and where your cryptocurrency is at all times.

If you have an order in progress, you can use our handy transaction tracker in our app via the Recent activity view. You can see a preview of our tracker below.

How long it takes us to receive payments

Things that can affect delivery times

We’ll always do our best to process your order quickly. But here are some issues that can crop up and cause delays.

• Bank Transfer Issues

  Before sending your bank transfer, ensure you’ve got MoonPay's bank details right. If the details are wrong, your bank might reject the transfer and send it back — and this process can take time. Also, please include your reference with the transfer, which lets us process incoming payments faster.

• Extra Verification

  Sometimes, we may need extra verification steps before finalizing your order. But if we need anything, we’ll always tell you. So keep an eye on your email inbox and the transaction tracker.

• Network and Blockchain Delays

  Sometimes a cryptocurrency’s blockchain may experience delays. For instance, this can happen if there’s a particularly high volume on that network. If this happens, we’ll do our best to process your order as quickly as the network allows. We’ll also let you know via email if we notice any delays.

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Note:

We are currently unable to accept transfers from WISE and C24 Bank GMBH, our team is currently working on making this payment method available in future. We recommend using an alternative bank account if you wish to place an order.