My transaction has been processing for a long time. Is everything okay with my order?

If you’ve been waiting longer than expected for your transaction to be completed, click the transaction tracker link you received in your email order confirmation or click on the transaction in the Trade History to see the tracker.

The tracker will tell you if there’s any extra information we need from you before we can deliver your cryptocurrency, or if your payment method has been declined for any reason, and the order has failed.

It's common for some transactions to take a few hours (especially if it’s your first purchase), as sometimes we have to conduct additional checks to ensure the security of our customers.

If your transaction has been stuck on “Verifying your transaction” for a few hours and you haven’t been sent an email asking you to verify your account, please send us a support request and select “Transactions” -> “Transaction pending for a long time” in the drop-down menus.

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