How can I delete my account?

In order to close your account, head to buy.moonpay.com and open the menu screen by clicking on the hamburger icon ( Screenshot_2022-02-03_at_10.13.10.png ) in the top right corner of the widget.

Then, choose "Settings" from the menu list:Settings.jpg



 

On the next screen, select the "Delete account" option.


Delete_account.jpg

On the final screen, we'll ask you to provide a reason for the account closure. We'll also give you the option to include any feedback you'd like to share with our team. Once you're ready, press  "Delete account" to confirm this action: 


We_re_sad_to_see_you_go.jpg

 

Although we're sad to see you go, you are welcome back any time! You'll be able to use the same email address to open a new account in the future.

Please note that we may retain your personal information as stipulated in our privacy policy

You won't be able to close your account if you have any pending transactions that haven't been fully processed. In this case, you'll have to wait until these transactions are completed or cancelled before closing your account. If you need help with your transactions, feel free to contact our Customer Support team. 

 



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