Why was I charged before receiving my cryptocurrency?

As soon as you place an order, we will put a temporary pre-authorisation on your card that sets aside the correct amount of funds for your transaction.

Unlike an actual transaction, a pre-authorisation does not take funds out of your account, it simply puts a hold on those funds until we can confirm you’ve passed our verification process, and that your transaction has been sent for processing.

Pre-authorisations will show up on your statement as "PENDING" and are not an actual charge. 

Why do we use pre-authorisations?

A pre-authorisation confirms your payment method is valid, operational, and that there are enough funds to cover the cost of the transaction.

What happens if the transaction gets rejected after a pre-authorisation has been placed on my card?

If for some reason your transaction fails or is cancelled, we will cancel the pre-authorisation. 

Depending on your bank, the pending transaction will just disappear the same day, but in some instances can take up to 10 business days

Rest assured, we never charge for failed transactions and funds will never leave your account.

Was this article helpful?
1665 out of 3709 found this helpful