If you can’t see the code on your bank statement, please send us a support request and select “I am having issues with my transaction” -> “I’m being asked to verify my payment method” in the drop-down menus.
We'll ask you to verify the card using an alternative method by sending us a picture of yourself (selfie) holding your bank card next to your face.
There is no code on my bank statement. What can I do?
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