Getting Started 🌑
- What is MoonPay?
- What are your supported countries, states and territories?
- Which cryptocurrencies do you support?
- What fees do you charge?
- How can I open an account with MoonPay?
- How can I get a wallet address?
Account 👤
- How do I log in to my MoonPay account?
- Where can I view my past orders?
- How can I update my name, email address, phone number or residential address?
- How can I delete a card on my account?
- I can’t add a new card to my account.
- How can I close my account?
Verifications & Limits 🚀
- Common rejection reasons for verification documents
- What are your account limits?
- How can I verify my identity?
- How can I verify my residence address?
- How can I verify my source of income?
- Why do I need to verify my account?
Buying Cryptocurrency 💰
- What is a recurring buy and how to set it up?
- How can I buy cryptocurrency using MoonPay?
- What are your supported payment methods?
- How long does it take to receive my cryptocurrency?
- What is the minimum order amount?
- Which fiat currencies are supported?
Selling Cryptocurrency 💸
- What countries are supported to sell crypto with MoonPay?
- How can I sell cryptocurrency using MoonPay?
- Which cryptocurrencies can I sell?
- How much does it cost to sell cryptocurrency with MoonPay?
- What is the minimum amount I can sell?
- Which bank accounts are supported for withdrawals?
Transactions 🧾
- How long does it take to receive cryptocurrency after making a card payment?
- My transaction has been processing for a long time. Is everything okay with my order?
- Why was I charged before receiving my cryptocurrency?
- Why did I receive less than I bought?
- My transaction failed but you still charged me. Will I get a refund?
- How long do bank transfers take to process?
Security & Fraud 🔒
- Is it safe to send cryptocurrency to someone else?
- I have not heard of MoonPay but you charged my card
- Is my information safe with MoonPay?
- How long will you keep my data for?
- How can I erase all my data?
- Is my money safe with MoonPay?
Partners & Affiliates 🤝
Other 👩🚀
- What are the Terms & Conditions of the MoonPay x Ledger promotion?
- What are the Terms & Conditions of the MoonPay Mutant Ape Yacht Club NFT Promotion?
- How can I report a bug or technical issue?
- How can I check MoonPay’s system status?
- MoonPay isn’t working correctly in my browser. What do I do?
- Are there any available job opportunities at MoonPay?