Who can use this process?
Former CoinEx customers who held assets on the platform on or before April 25, 2023, and who receive a claim notification email from the NY OAG at [email protected]. If you haven't received an email from the NY OAG, MoonPay can't process a reimbursement for you through this process.
Overview
The New York State Office of the Attorney General ("NY OAG") secured a settlement against CoinEx for violating New York's securities and commodities law. If you held assets on CoinEx on or before April 25, 2023 and didn't withdraw them in time, you may be eligible to receive the U.S. dollar equivalent of those assets back.
MoonPay is working with the NY OAG to help return these funds. If you're eligible, you'll receive an email directly from the NY OAG with a link to get started. This article explains what happens after you click that link, and what to expect from MoonPay along the way.
Important: MoonPay will never ask you to send crypto, pay a fee, or provide your seed phrase to receive this reimbursement. If anyone asks you for these things while claiming your funds, don't proceed — it's not a legitimate part of this process.
How the reimbursement process works
You'll receive an email from the NY OAG confirming you've been identified as an eligible CoinEx customer
Click the Confirm link in that email
Sign up for a MoonPay account, or log in if you already have one — use the same email address the NY OAG contacted you on
Complete identity verification (KYC) so we can confirm you're the eligible customer and release your funds securely
Once you're verified, your reimbursement is added to your MoonPay Balance
Note: You're not obligated to buy, sell, or trade crypto with MoonPay after receiving your reimbursement. You're free to withdraw your balance and stop using MoonPay at any time.
Verification requirements
Because this involves releasing funds, MoonPay is required to verify your identity before your reimbursement can be released. This follows our standard verification process — see How to verify your MoonPay account for what to expect and which documents are accepted.
Tip: Having your government-issued ID ready before you start will help your verification go faster.
FAQs
Why did I get an email about this?
Why did I get an email about this?
The NY OAG identified you as a former CoinEx customer who held assets on the platform on or before April 25, 2023, and who was eligible to have those assets returned. MoonPay is helping the NY OAG return these funds to eligible customers.
Is this legitimate, or a scam?
Is this legitimate, or a scam?
This reimbursement process is run in coordination with the NY OAG following its settlement against CoinEx. MoonPay will never ask you to pay a fee, send crypto, or share your seed phrase to receive your funds. If you're ever unsure whether a message claiming to be part of this process is genuine, contact MoonPay support directly rather than clicking links in the message. You may also directly contact the New York State Office of the Attorney General at 212-416-9821.
Do I have to pay anything to receive my reimbursement?
Do I have to pay anything to receive my reimbursement?
No. There's no cost to you to verify your identity and receive your funds.
What if I have questions about the settlement or how much I'm owed?
What if I have questions about the settlement or how much I'm owed?
Questions about the settlement itself, eligibility, or the amount you're owed should go to the NY OAG at [email protected]. MoonPay can help with questions about your MoonPay account, verification, and accessing your balance.
What if I don't complete verification?
What if I don't complete verification?
Your funds will remain with the State of New York.
Can I withdraw my reimbursement immediately?
Can I withdraw my reimbursement immediately?
Yes. You can either withdraw your balance to an approved payment method or use it to make purchases on the MoonPay platform.