MoonPay

Verify and manage your MoonPay account. Learn how to complete verification, update details, secure your wallet, and recover your account.

Account Verification & Management

Learn how to verify your MoonPay account, submit required documents, and meet ID and address proof standards.

How to verify your MoonPay account

Learn the most common reasons verification documents get rejected and how to meet MoonPay’s KYC requirements successfully.

Common rejection reasons for verification documents

Learn what documents you can submit to verify your source of funds and meet MoonPay’s compliance requirements.

How to verify your source of wealth

Verify your card with MoonPay using selfie, bank code, app settings, or micro-charges to keep transactions secure.

Verifying your cards

Troubleshoot MoonPay verification issues like camera errors, missing bank codes, expired IDs, or problems with your bank card.

Verification troubleshooting

Learn about MoonPay account and payment method limits, how they reset, and what to do if you reach your transaction limit.

Account limits FAQ

Find everything you need to verify your MoonPay account and cards, avoid common rejection issues, meet source of wealth requirements, and understand account limits.

Account verification

Manage your MoonPay account with ease. Learn how to log in or out, update details, secure your wallet, and recover access.

Account management

Learn how to access your MoonPay account with our quick and easy guide.

How do I log in or out on my MoonPay account

Manage your MoonPay account: update details, change currency, add/remove cards, view history, and deactivate your account.

How do I manage my MoonPay account?

Fix MoonPay login issues: update your device/app, whitelist our email, check your network, or contact support for help.

Troubleshooting login issues

How to protect your MoonPay account with two-factor authentication (2FA) and secure account management.

Enhanced security

Learn how to manage your MoonPay account.

MoonPay account

Managing your wallets

Common questions about supported assets, transactions, fees, and wallets in your MoonPay account.

Wallet account FAQs

Keep your MoonPay wallet secure: learn about recovery phrases, how to protect them, export safely, and restore your wallet.

Wallet security and recovery

Learn how to manage your MoonPay wallet account.

Wallet account

All rights reserved. MoonPay USA LLC is a registered money service business (NMLS ID: 2071245). For Law Enforcement requests please direct your official document to our compliance team <a href="https://app.kodex.us/moonpay/signin" target="_blank" rel="nofollow noopener noreferrer">here</a>.

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