MoonPay

Verify and manage your MoonPay account. Learn how to complete verification, update details, secure your wallet, and recover your account.

Account Verification & Management

Learn how to verify your MoonPay account, submit required documents, and meet ID and address proof standards.

How to verify your MoonPay account

Learn the most common reasons verification documents get rejected and how to meet MoonPay’s KYC requirements successfully.

Common rejection reasons for verification documents

Learn what documents you can submit to verify your source of funds and meet MoonPay’s compliance requirements.

How to verify your source of wealth

Learn why your SSN may fail verification and how to troubleshoot the issue to complete your MoonPay identity check.

How do I resolve SSN validation issues during MoonPay verification?

Learn why MoonPay collects your TIN and country of tax residence, and how this information is used under new international tax rules.

Why MoonPay asks for your tax identification number (TIN) and tax residency

Verify your card with MoonPay using selfie, bank code, app settings, or micro-charges to keep transactions secure.

Verifying your cards

Troubleshoot MoonPay verification issues like camera errors, missing bank codes, expired IDs, or problems with your bank card.

Verification troubleshooting

Learn about MoonPay account and payment method limits, how they reset, and what to do if you reach your transaction limit.

Account limits FAQ

Find everything you need to verify your MoonPay account and cards, avoid common rejection issues, meet source of wealth requirements, and understand account limits.

Account verification

Manage your MoonPay account with ease. Learn how to log in or out, update details, secure your wallet, and recover access.

Account management

Learn how to access your MoonPay account with our quick and easy guide.

How do I log in or out on my MoonPay account?

Manage your MoonPay account: update details, change currency, add/remove cards, view history, and deactivate your account.

How do I manage my MoonPay account?

Fix MoonPay login issues: update your device/app, whitelist our email, check your network, or contact support for help.

Troubleshooting login issues

Protect your MoonPay account with two-factor authentication (2FA), App Lock, and device management.

Enhanced security

Learn why your card may be restricted after account deletion and how to resolve payment-method issues.

Why can’t I reuse a payment card immediately after deleting a MoonPay account?

Learn how to troubleshoot missing one-time password (OTP) emails used for account verification.

What should I do if I’m not receiving MoonPay OTP emails?

Learn why an account may be disabled under MoonPay’s Terms of Use, what this means for your access to MoonPay services, and how to manage your funds.

Why your MoonPay account may be disabled and what happens next

Learn how to manage your MoonPay account.

MoonPay account

Learn how MoonPay wallets and external wallets work, where to find them, and how to manage supported assets in your account.

Managing your wallets

Common questions about supported assets, transactions, fees, and wallets in your MoonPay account.

Wallet account FAQs

Keep your MoonPay wallet secure: learn about recovery phrases, how to protect them, export safely, and restore your wallet.

Wallet security and recovery

Learn how to manage your MoonPay wallet account.

Wallet account

All rights reserved. MoonPay USA LLC is a registered money service business (NMLS ID: 2071245). For Law Enforcement requests please direct your official document to our compliance team <a href="https://app.kodex.us/moonpay/signin" target="_blank" rel="nofollow noopener noreferrer">here</a>.

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