This FAQ covers common questions about MoonPay’s on-ramp product, including KYC, settlement times, limits, and customer support.
My customers have already completed KYC with us. Why do they also need to complete KYC with MoonPay?
MoonPay, as an MSB (Money Service Business) facilitating transactions on behalf of customers, must perform KYC checks to verify a customer's identity and prevent unauthorized transactions. For more details of the KYC process and why it is crucial, see what the difference is between Know Your Customer (KYC) and Know Your Business (KYB).
How quickly are transactions settled?
Estimating how long it takes to deliver cryptocurrency or receive your fund with MoonPay depends on your payment method, your location, and the verification process involved. If you have questions or concerns, contact our support team for help via the chat button at the bottom right of this screen.
Buying cryptocurrency
You can check the progress of your order in our handy transaction tracker, either via our website or in our app via the Recent Activity view.
MoonPay mobile app window showing the tracker button.
Payment method | Processing time |
Card payments | A few minutes to a few hours. |
UK bank transfers | Within 1 business day. |
SEPA bank transfers | Within 3 business days. |
ACH bank transfers | Within 4 to 5 business days. |
Transaction minimums
Our minimum transaction amount for buying crypto is $20 or a fiat currency equivalent.
Please check that users can select MoonPay to buy our minimum transaction amount in your environment. If this isn’t the case, check that you are calling our limits API correctly.
Selling Cryptocurrency
What is the time for receiving your funds after selling cryptocurrency through MoonPay? Here's a breakdown:
UK bank account | European bank account | US bank account | Withdrawals to cards |
Within 1 working day. | Within 1 to 3 working days. | Within 3 to 5 working days. |
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Will MoonPay let me sell items for crypto?
No — MoonPay doesn’t allow the sales of physical items for crypto. Our services only include crypto-to-fiat and crypto-to-crypto transfers. If you want to sell your NFTs for crypto, you could list them in an NFT marketplace or develop a smart contract on any blockchain. You can also create an NFT using one of MoonPay's products, Hypermint. For details, please refer here.
How can my users contact support?
Users can contact our support team via the chat button at the bottom right of this screen. Also, see our support and official emails article for our official support email.