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  2. Customer Support Help Center
  3. Transactions 🧾

Transactions 🧾

  • Why was I charged before receiving my cryptocurrency?
  • Bank Transfer success likelihood.
  • How long does it take to receive cryptocurrency after making a card payment?
  • How long do bank transfers take to process?
  • How do I check the status of my transaction?
  • My transaction has been processing for a long time. Is everything okay with my order?
  • I’ve sent a bank transfer but the order is still pending.
  • I accidentally sent cryptocurrency to the wrong wallet address. What can I do?
  • Can I edit my order details after I’ve placed the order?
  • My transaction failed and I never received a refund.
  • Can I cancel my order?
  • I have been charged multiple times for the same order.
  • Can I cancel my bank transfer purchase order?
  • My transaction was completed but I don’t see the cryptocurrency in my wallet. What can I do?
  • I can’t access my wallet. What can I do?
  • Why did I receive less than I bought?
  • Why did my order fail?
  • My transaction failed but you still charged me. Will I get a refund?
  • I’ve been charged twice. Will you refund me?
  • It’s been more than 10 business days and I still didn’t get the money back. What can I do?

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