Skip to main content
Submit a request
Sign in
What can we help you with?
MoonPay
Customer Support Help Center
Customer Support Help Center
FAQ for individual customers
Getting Started ๐
Which cryptocurrencies do you support?
What is MoonPay?
What fees do you charge?
How can I open an account with MoonPay?
How can I get a wallet address?
What age do I need to be to use MoonPay?
See all 9 articles
Account ๐ค
How do I log in to my MoonPay account?
Where can I view my past orders?
How can I update my name, email address, phone number or residential address?
How can I remove a card from my account?
I canโt add a new card to my account.
How can I delete my account?
See all 9 articles
Verifications & Limits ๐
Common rejection reasons for verification documents
Why do I need to verify my account?
How do I increase my limit?
How can I verify my identity?
How can I verify my residence address?
How can I verify my source of funds?
See all 16 articles
Buying Cryptocurrency ๐ฐ
How can I buy cryptocurrency using MoonPay?
How do I change my default currency?
ACH (Automated Clearing House) Payment Method
What are our non-supported countries, states and territories for on-ramp product?
What are your supported payment methods?
How long does it take to receive my cryptocurrency?
See all 14 articles
Selling Cryptocurrency ๐ธ
How can I sell cryptocurrency using MoonPay?
Which cryptocurrencies can I sell?
What are our non-supported countries, states and territories for off-ramp ?
How much does it cost to sell cryptocurrency with MoonPay?
What is the minimum amount I can sell?
Which bank accounts are supported for withdrawals?
See all 9 articles
NFT ๐ผ
What are our supported countries, states and territories for buying NFTs with a card?
What is an NFT?
What is a Smart Contract?
How to buy an NFT with MoonPay?
Which Blockchains does MoonPay support?
Which payment method do you support for NFT purchases?
See all 11 articles
Transactions ๐งพ
Why was I charged before receiving my cryptocurrency?
Bank Transfer success likelihood.
How long does it take to receive cryptocurrency after making a card payment?
How long do bank transfers take to process?
How do I check the status of my transaction?
My transaction has been processing for a long time. Is everything okay with my order?
See all 20 articles
Security & Fraud ๐
Is it safe to send cryptocurrency to someone else?
How to safeguard your crypto from scams?
Is my information safe with MoonPay?
How long will you keep my data for?
How can I erase all my data?
Is my money safe with MoonPay?
See all 11 articles
Partners & Affiliates ๐ค
Where can I use MoonPay?
How can I Integrate MoonPay into my website/app/project?
Other ๐ฉโ๐
What are the Terms & Conditions of the MoonPay Mutant Ape Yacht Club NFT Promotion?
What are the Terms & Conditions of the MoonPay x Ledger promotion?
How can I report a bug or technical issue?
How can I check MoonPayโs system status?
MoonPay isnโt working correctly in my browser. What do I do?
Are there any available job opportunities at MoonPay?
See all 10 articles