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MoonPay
Customer Support Help Center
Customer Support Help Center
FAQ for individual customers
Getting Started π
Which cryptocurrencies do you support?
What is MoonPay?
What fees do you charge?
How can I open an account with MoonPay?
How can I get a wallet address?
What age do I need to be to use MoonPay?
See all 9 articles
Account π€
How do I log in to my MoonPay account?
Where can I view my past orders?
How can I update my name, email address, phone number or residential address?
How can I remove a card from my account?
I canβt add a new card to my account.
How can I delete my account?
See all 9 articles
Verifications & Limits π
Common rejection reasons for verification documents
Why do I need to verify my account?
How do I increase my limit?
How can I verify my identity?
How can I verify my residence address?
How can I verify my source of funds?
See all 16 articles
Buying Cryptocurrency π°
How can I buy cryptocurrency using MoonPay?
P2P Bank Transfers in Nigeria
How do I change my default currency?
What are our non-supported countries, states and territories for on-ramp product?
What are your supported payment methods?
How long does it take to receive my cryptocurrency?
See all 14 articles
Selling Cryptocurrency πΈ
How can I sell cryptocurrency using MoonPay?
Which cryptocurrencies can I sell?
How long does an ACH payout take?
Selling on the Stellar Chain
ACH (Automated Clearing House) transfers
What are our non-supported countries, states and territories for off-ramp ?
See all 12 articles
Swaps π
What is Swaps
How to use Swaps
What if my Swap fails
NFT πΌ
What are our non-supported countries, states and territories for buying NFTs with a card?
What is an NFT?
What is a Smart Contract?
How to buy an NFT with MoonPay?
Which Blockchains does MoonPay support?
Which payment method do you support for NFT purchases?
See all 11 articles
Transactions π§Ύ
Why was I charged before receiving my cryptocurrency?
Your transaction has failed due to Travel Rule compliance reasons.
What is a gas or network fee?
Bank Transfer success likelihood.
How long does it take to receive cryptocurrency after making a card payment?
How long do bank transfers take to process?
See all 20 articles
Security & Fraud π
Is it safe to send cryptocurrency to someone else?
How to safeguard your crypto from scams?
Is my information safe with MoonPay?
How long will you keep my data for?
How can I erase all my data?
Is my money safe with MoonPay?
See all 11 articles
Don't have a wallet? π
Is my MoonPay Account wallet custodial or non-custodial?
Does MoonPay have access to my private key?
How do I access and use my MoonPay Account Wallet?
What is my MoonPay wallet address?
How do I export my recovery phrase?
Does my MoonPay Account support NFTs?
See all 18 articles
Partners & Affiliates π€
Where can I use MoonPay?
How can I integrate MoonPay into my website/app/project?
Other π©βπ
How can I report a bug or technical issue?
How can I check MoonPayβs system status?
MoonPay isnβt working correctly in my browser. What do I do?
Are there any available job opportunities at MoonPay?
What are your Terms of Use?
What is your Privacy Policy?
See all 8 articles