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MoonPay
Customer Support Help Center
Customer Support Help Center
FAQ for individual customers
Getting Started π
What is MoonPay?
Which cryptocurrencies do you support?
How can I open an account with MoonPay?
How can I get a wallet address?
What age do I need to be to use MoonPay?
What are your business hours?
See all 8 articles
Account π€
How do I log in to my MoonPay account?
Where can I view my past orders?
How can I update my name, email address, phone number or residential address?
How can I remove a card from my account?
I canβt add a new card to my account.
How can I delete my account?
See all 9 articles
Verifications & Limits π
Common rejection reasons for verification documents
Why do I need to verify my account?
How do I increase my limit?
How can I verify my identity?
How can I verify my residence address?
How can I verify my source of wealth?
See all 16 articles
Buying Cryptocurrency π°
How can I buy cryptocurrency using MoonPay?
P2P Bank Transfers in Nigeria
How do I change my default currency?
What are our non-supported countries, states and territories for on-ramp product?
What are your supported payment methods?
How long does it take to receive my cryptocurrency?
See all 14 articles
Selling Cryptocurrency πΈ
How can I sell cryptocurrency using MoonPay?
Which cryptocurrencies can I sell?
What currencies do you support for Visa Direct Card Payment?
What are our non-supported countries for Visa Direct Card Payment?
How long does an ACH payout take?
Selling on the Stellar Chain
See all 14 articles
Swaps π
Supported countries for Swaps
What is Swaps
How to use Swaps
What if my Swap fails
NFT πΌ
What are our non-supported countries, states and territories for buying NFTs with a card?
What is an NFT?
What is a Smart Contract?
How to buy an NFT with MoonPay?
Which Blockchains does MoonPay support?
Which payment method do you support for NFT purchases?
See all 11 articles
Transactions π§Ύ
Why was I charged before receiving my cryptocurrency?
What are the fees with MoonPay?
Your transaction has failed due to Travel Rule compliance reasons.
What is a gas or network fee?
Bank Transfer success likelihood.
How long does it take to receive cryptocurrency after making a card payment?
See all 21 articles
Security & Fraud π
Is it safe to send cryptocurrency to someone else?
How to safeguard your crypto from scams?
Is my information safe with MoonPay?
How long will you keep my data for?
How can I erase all my data?
Is it safe to use MoonPay to buy and sell crypto?
See all 11 articles
Don't have a wallet? π
Is my MoonPay Account wallet custodial or non-custodial?
Does MoonPay have access to my private key?
How do I access and use my MoonPay Account Wallet?
What is my MoonPay wallet address?
How do I export my recovery phrase?
Does my MoonPay Account support NFTs?
See all 19 articles
Partners & Affiliates π€
Where can I use MoonPay?
How can I integrate MoonPay into my website/app/project?
Other π©βπ
What you should know when using MoonPay and crypto in the UK
MoonPay App Support
Emails from MoonPay
What you should know when using MoonPay and crypto in the UK
How can I report a bug or technical issue?
How can I check MoonPayβs system status?
See all 12 articles