Customer Support Help Center
FAQ for individual customers
Getting Started 🌑
- Which cryptocurrencies do you support?
- What is MoonPay?
- What fees do you charge?
- How can I open an account with MoonPay?
- How can I get a wallet address?
- What age do I need to be to use MoonPay?
Account 👤
- How do I log in to my MoonPay account?
- Where can I view my past orders?
- How can I update my name, email address, phone number or residential address?
- How can I remove a card from my account?
- I can’t add a new card to my account.
- How can I delete my account?
Verifications & Limits 🚀
- Common rejection reasons for verification documents
- Why do I need to verify my account?
- How do I increase my limit?
- How can I verify my identity?
- How can I verify my residence address?
- How can I verify my source of funds?
Buying Cryptocurrency 💰
- How can I buy cryptocurrency using MoonPay?
- P2P Bank Transfers in Nigeria
- How do I change my default currency?
- What are our non-supported countries, states and territories for on-ramp product?
- What are your supported payment methods?
- How long does it take to receive my cryptocurrency?
Selling Cryptocurrency 💸
- How can I sell cryptocurrency using MoonPay?
- Which cryptocurrencies can I sell?
- How long does an ACH payout take?
- Selling on the Stellar Chain
- ACH (Automated Clearing House) transfers
- What are our non-supported countries, states and territories for off-ramp ?
Swaps 🔄
NFT 🖼
- What are our non-supported countries, states and territories for buying NFTs with a card?
- What is an NFT?
- What is a Smart Contract?
- How to buy an NFT with MoonPay?
- Which Blockchains does MoonPay support?
- Which payment method do you support for NFT purchases?
Transactions 🧾
- Why was I charged before receiving my cryptocurrency?
- Your transaction has failed due to Travel Rule compliance reasons.
- What is a gas or network fee?
- Bank Transfer success likelihood.
- How long does it take to receive cryptocurrency after making a card payment?
- How long do bank transfers take to process?
Security & Fraud 🔒
- Is it safe to send cryptocurrency to someone else?
- How to safeguard your crypto from scams?
- Is my information safe with MoonPay?
- How long will you keep my data for?
- How can I erase all my data?
- Is my money safe with MoonPay?
Don't have a wallet? 📕
- Is my MoonPay Account wallet custodial or non-custodial?
- Does MoonPay have access to my private key?
- How do I access and use my MoonPay Account Wallet?
- What is my MoonPay wallet address?
- How do I export my recovery phrase?
- Does my MoonPay Account support NFTs?
Partners & Affiliates 🤝
Other 👩🚀
- How can I report a bug or technical issue?
- How can I check MoonPay’s system status?
- MoonPay isn’t working correctly in my browser. What do I do?
- Are there any available job opportunities at MoonPay?
- What are your Terms of Use?
- What is your Privacy Policy?