Before we approve your transaction, we may send you an email asking you to verify your Samsung Pay card, if we haven’t already done so. We go through this process sometimes to make sure our users stay safe!
So we can approve your transaction, please upload two images via email:
- A screenshot of your Samsung Pay app screen, showing your Digital Card Number and Card Number;
- A selfie of you holding the physical card that you registered with Samsung Pay.
You can find this screen in the Samsung Pay app on the “Pay” tab by clicking on the card you used for your purchase. Your screenshot should look like this:
The selfie should show your face as well as the card with its first six and last four digits of the card number. If there's a name on the card, please ensure it's fully visible.